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Latest Alfa-Romeo Dealer Reviews

Motor Village LA - Los Angeles, CA

On 12/7/2016 7:22:00 PM wrote:
I want to tell about how the person, HOUSE,RENE, who work at motor village is working.

I drop my car yesterday , I've been still waiting for my car back. He said It takes time to check but I hope it will be in today. so I was waiting. because I know No call means not ready yet. But today I need to use my car for work, so I just try to call to know how is going on. BUT he never answer, I call 7 times only in today after noon. Finally at 8th time calling, he answered and I complain to him.
I leave the message him before. The lady who help me to leave a message said now he is in lunch time, he will call you back. but I didn't get any call form him. Even finally when I contact with him, he said we are busy and I'm busy too I can not help you, I gotta go,bye, and hang off...
what kind of costumer service?? just said what he want and hang off??? what about my car? and I pay for it. If he just said 'sorry' 1 time, I should not get mad. He never smile never kind. just explained how I'm working here and how the workers are working hard now here, I understand!! but that's not what I want to hear the answer.
He has to say first sorry to being wait and inconvenience, But he just said his situation.
This is not the service for customer, I'm so mad at his attitude. This is worst costumer service ever in my life!!

Alfa Romeo Fiat of Providence - Johnston, RI

On 12/5/2016 2:14:19 PM brookinz wrote:
This is a great dealership. From the manager Jack to the finance guy Paul and the sales person Isis this dealership rocks. No better compliment than my 15 year old daughter who says we have to go all the way to Johnston because the dealership is like family! That says it all. No pressure and so nice!