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Latest BMW Dealer ReviewsOn 3/8/2014 11:43:13 AM bmwx5 wrote:
Michael Ludtke is superior at customer service. He makes sure we get a time that works for us to bring in our car. He assures that whatever we need is taken care of expeditiously and always is knowledgeable re: any issue. We love buying cars from this dealership as we know Michael will take such amazing care of us!On 3/8/2014 11:36:00 AM Jason1543 wrote:
The team of Junior, Bill, Rebecca, John, and Eric made my first BMW buying experience a great one! They were very professional, friendly, and informative about the BMW I was looking to purchase. They worked as a team and even stayed past closing hours to answer all of my questions and to walk me through all of the car's features, which was very impressive.
I had the pleasure of speaking with Junior first. He set up my appointment to come to the dealership. When my schedule spontaneously changed, I had to go down on Junior's day off. On the day of my appointment, Junior called me from his home to inform me who would be assisting me with the sale. He even stopped by the dealership on his day off to meet me in person! If that doesn't exemplify top-notch customer service, I don't know what does.
Eric walked me through all of the car's features. He was very patient with me as this was going to be my first BMW purchase. He then escorted me to the client waiting area and offered me coffee during my very short wait for the processing of the paper work.
Bill handled the sales transaction of the car itself and got on the phone with one of the dealership's insurance providers to ensure that I had adequate insurance coverage (I didn't have auto insurance prior to my arrival at the dealership). He was very friendly and made me feel like one of the guys.
Rebecca handled all of the sales tax and warranty transactions. She was very knowledgeable about all of the warranties; however, she kept pitching the tire and rim warranty to me. She told me that it was important for me to have this particular warranty because I would end up paying thousands of dollars to have my tires and rims repaired due to driving over pot holes. Boy am I glad that I took her advice because I drove over about four pot holes when driving my new car home to New York. Becky was great and her mind was very sharp as well so I felt comfortable with her dealing with that aspect of my transaction.
John oversaw the transaction. I never needed anything because John would always stop by to make sure I was properly accommodated, which I was.
This is why I give this dealership a rating of "great." They worked as a team and moved as one unit.
As an African-American male from NYC, this sales team didn't make me feel like I was from the Black race; they made me feel like I was from the human race. The entire team was colorblind and that was clearly reflected in each team member's professionalism and positive attitude toward me. As a result of this, I will conduct all of my future BMW business with this dealership and recommend my friends to them when they make their 4 Series purchases this summer.