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Latest BMW Dealer ReviewsOn 9/18/2014 12:44:51 AM reviewbmw wrote:
Dan Lidington, my Service Advisor since purchasing my first BMW in August, 2012, is always "on point." Consistently, he takes the time to explain work or maintenance that is necessary for my vehicle, in layman's terms, so it is easy for me to understand. Dan always calls me with an update on the status of my vehicle in a timely manner so I am not left wondering. To me, communication and building trust through integrity are key in exceptional service and that is what I receive from him with each and every service visit there. He also has extensive knowledge about various BMW models that I have inquired about for another purchase. Simply, Dan's customer care exemplifies the BMW brand of exceptional quality.On 9/17/2014 11:08:33 PM Theresa&aiman Jalil wrote:
My husband and I visited this dealership to inquire about leasing a vehicle.Prior to visiting Park Ave BMW we shopped around at other dealerships. Upon arrival we were kindly greeted by our salesman Jack whom was very professional, courteous and knowledgeable. He was willing to go above and beyond to provide us with exceptional customer service!He answered all of our questions thoroughly and addressed all of our concerns without fail. We were not rushed as we were at other places.Once we selected our vehicle,the sales manager Mohamed stepped in to go over and finalize the deal, Mohamed took the appropriate time to inform us of every aspect of our contract. He did everything that he could do to make sure that we were getting the best offer that he could possibly provide us with,from discussing different payment options/included services and going over our agreement in depth he made sure that we were completely satisfied. We signed our paperwork with Jim who also provided us with superb customer service. Overall our experience here was phenomenal. The staff here really excels in taking all of the necessary and appropriate steps to assure you that you are in the best hands. After visiting Park Ave BMW I can guarantee that we will never entertain the thought of visiting another dealership! Don't waste your time shopping around, make Park ave BMW your first and only choice ,you will not be disappointed!