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Latest Buick Dealer ReviewsOn 10/24/2014 12:12:04 AM Eric Palombo wrote:
This was a great experience. Dave was great and easy to get along with. The whole experience was very casual. There was no pressure. I even got a chance to talk to Chris Hurd. On 10/24/2014 12:00:49 AM 1globalleader wrote:
When a customer walks into a dealership to buy a car, in the mix is a desire on the customer's part to buy a vehicle at the lowest possible price for what they want. The dealer on the other hand wants to sell a car at the highest profit possible. Neither is a surprise or unexpected. However, the dealership is most often at an advantage as they have all sorts of hidden ways to make their profit, including but not limited to, hold backs, volume bonuses, unnecessary fees or exceedingly high fees, (http://www.edmunds.com/car-buying/what-fees-should-you-pay.html),and there are others. This dealership is particularly expensive, on many of these, and are less reasonable than others when it comes to pricing.
I made an offer reluctantly after the sales person was persistent, and at the end of the day we were not able to come to a deal that worked for both. That was fine, it happens. For the dealer there will be other buyers and for me there are other vehicles and other dealers. But instead of finding a way to secure good will, at least for the sake of good PR or maybe even the possibility of a future interest on my part for a vehicle, the persons involved went off on me. Not much incentive to show back up, then again, maybe that is what they wanted.
Bottom line, this dealership is expensive and they didn't handle the "no deal" result with much class. I wish they had handled it better, I don't particularly enjoy writing a review like this.
Do your homework before you walk in the door. Know rebates, bring or ask for invoice price, do comparison shopping and know the price others are selling for. Remember there are several GMC dealers in the area, know what the True Cost of Ownership is, know the dealer's fees (read the article referenced above, know what the Four Square Selling System is (http://www.my-dmv.com/four-square-system.html), There are other tools that are available to you to help you not fall prey to anything but a fair deal. A fair deal means the dealer must make some money, but it also means you are paying a fair price that does not take advantage of what you don't know. If you have done your homework, then at least your decision will be informed.