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Latest Buick Dealer ReviewsOn 5/2/2016 10:58:14 PM email@example.com wrote:
What a nice painless experience to buy a new car. I arrived at 10am and was out the door driving away by 12:55pm :) There was no pressure from dealing with Ted my sales guy to Jasmin in Finance to get the car, options and lease I was looking for. On 5/2/2016 10:27:55 PM Dmae@rrt.net wrote:
I took my GMC van in for a warranty oil change and to have battery checked as it had no power, needed jump starting. I explained that I needed to be shown how to set the clock, as it kept reverting to timer, and asked why the air always seemed to be on when I wanted vent only., and to be shown how to use the settings. I was told that " "you are working with Kevin" and he dissmissed me, no introduction to Kevin, no explanation, no answers to my questions. An hour and a half later, when I asked why an oil change was taking so long, Kevin came stomping in to the waiting room, pointed out rudely on my paperwork that I had checked in at 7:51 am, and said, also rudely, that a tire rotation took an hour and a half. (TIRE ROTATION. Who told me about that?) NO ONE TOLD ME THAT. they also spent time checking the ac, when all I had asked was to be shown how to use it for vent. When I asked the unhelpful and rude Kevin how to set the clock, he said, Nathan will show you. So, okay, who is Nathan and why can you not explain it to me??How dare I ask questions. I have never been treated so rudely at a dealership before.
If they want to avoid irritated customers, and I am extremely irritated, angry, they need to explain what will be done, instead of just saying warranty work, and tell me how long it will take before I get there, at least give an idea.Introductions should be made and assumptions should not be made. I expect to be treated with respect and courtesy and I expect kindness . Luther GMC service department did not treat me kindly nor with respect for my time and my legitimate questions. I will not go back there again and I am owed an apology.