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Latest Ford Dealer ReviewsOn 7/28/2016 2:30:17 AM Bizzleb01@yahoo.com wrote:
Absolutely horrible customer service after the sale. We recently purchased a 2016 Explorer from them. Upon receipt of the vehicle and final walk-around, I noticed a paint defect that came from the factory. They agreed to have painted and we dropped it back off three days later. It took a week to fix the paint, which is understandable. Upon picking the vehicle back up we noticed that the drivers side windshield column had a gouge in it that was not there when we dropped it off. Again, they said they would take care of it reluctantly. Mind you, we live almost an hour from the delearship so it's not very convenient to just drop it off. They agree to pick the Explorer up from my wife at her job, fix it and return it. Once again, walking around the vehicle upon delivery there was more damage that was not there previously. The drivers side tail light has four scratches in it!! They refuse to replace the tail light. We are very meticulous about our vehicles and inspect them daily. My wife and I know that it was not there when they took possession of her car. I will never deal with them again.On 7/28/2016 2:14:54 AM email@example.com wrote:
I have not bought a new car for some time. So I worried about the stories I have heard of sales people being too aggressive and pushy. That worry went away after meeting Alina Cruz. She was concerned about my needs and was very knowledgeable about the car she was selling. I felt comfortable working with Alina. It was a great experience. Everyone did a great job.