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Latest Ford Dealer Reviews

AutoNation Ford North Canton - North Canton, OH

On 2/22/2017 12:32:15 AM awillaman29@gmail.com wrote:
I bought a used vw jetta from here about 4 months ago and i regret it every bit. I've had nothing but trouble with the car and have had the worst customer service from their service department! They had my car for a few days to tell me that they didn't even have the tool to figure out what was wrong with it and when they said they had to send it to the volkswagon dealership in akron i had to fight with them about paying the tow fee! I also had to literally show up a couple days later because they kept giving me the run around on the phone about a loaner car. After dave walters vw dealership had it for a few days they figured out the problem but of course the part wasnt covered under my warranty bc it was an elecronic (the emc) and so i was quoted 1400 dollars for the part and everything which I had to pay. But i took them my own part and when i went to pick up the car my total was 525 instead of the 169 i was told. The diagnostic fee was 325 dollars which mind you i didn't authorize this diagnostics, Ford Autonation did! So technically they should of flipped that bill...they did agree to pay 112 of it but later on Brian the service manager argued with the lady at the VW dealership and said they were NOT paying ANY of the bill. He was totally rude with me the entire process. Although i dealt with Patricia A. As well and she was nice..but hardly called me back. The VW lady asked to speak to Brian's superior and he said that he was out of town and even if he was there he wouldn't let her speak to him and hung up on her!! Dave Walters VW said they refuse to work with Ford Autonation after working on my car! But i could come back myself anytime. I would not suggest anyone ever buy a car from here unless you want to deal with assholes and shitty service!!

Packey Webb Ford - Downers Grove, IL

On 2/21/2017 9:26:43 PM joanna.go25@gmail.com wrote:
I purchased a Premium Care Warranty from Packey Webb Ford. When I had to bring my car in for an odd noise I heard from the front driver side I made an appointment to drop it off. I mentioned on the phone when I scheduled the appointment I have a Premium Care Warranty and was told the deductible was $100. I dropped the car off that morning and explained my concern about the noise and mentioned again I have a warranty that I purchased there. A few hours later I got a call from the service advisor. He said good news, they troubleshooted the noise and the car is done and ready to be picked up. When I got there I was told "fortunately it was just a loose screw and we were able to tighten it up. That will be $150". I said I have the Premium Care Warranty with a $100 deductible but I was told "that's not covered, please see the cashier on your way out". Nice. I paid and then waited 20 minutes while they looked for my car. They didn't even wash it.