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Latest GMC Dealer Reviews

Darling's Auto Mall - Ellsworth, ME

On 11/29/2015 12:33:54 PM wrote:
I had just bought a 2009 Silverado from hights Chevrolet and was not happy so I went to darlings.The service and the way they treated me at Darlings, I could not have asked for any better. Three days after I bought and traded in the truck, I noticed a crack in the windshield. I called them, they told me to come up straight away and they would replace it free of charge. It took no time at all to replace, and no questions asked. I will be going back and would recommend them to anyone.

Serra Chevrolet Buick GMC - Madison, TN

On 11/29/2015 11:48:14 AM wrote:
My wife and I bought a 2015 SS camaro from Serra. In the first 6000 miles it went through 8 quarts of oil. We couldn't find where it was leaking and found on the web where MANY people are experiencing the same issue with the V-8 motors GM is manufacturing these days.
We took it to the dealer where our salesman Told us his 2008 jeep leaks a quart every 1000 miles and this was normal.
WE BOUGHT A NEW CAR and NO car should lose oil like this one is.
So after a frustrating day wasted at this dealer in Madison TN they agreed to change our oil and start a consumption test. Would all the web reviews be lying? Would we lie about the oil loss? How was is 2 quarts low when we brought it in to the Serra shop.
The service manager Ed doesn't know his station in life he and all the Serra employees are being paid to serve the customers with respect and are due nothing but a pay check in exchange for their service. They do not run the show. The ownership doesn't run the show. The consumers run the show! We keep your doors open.
Well after the oil change was done the loss went away for 1000 miles. Then we find puddles of oil under the bottom of our new car.
Remember before we couldn't find the leak and now we can.
What was most likely done by Serras service dept you ask? They most likely put a sealant to stop the internal consumption. By doing this it swells the seals and rings and other internal parts. They took the simplest and easiest way to try to resolve the issue. They are dishonest, rude and take the easy way out when presented with a problem in my experience. So now we are going to be dealing with GM because their service dept is inept, and poorly managed. The service manager is well I think everyone already knows what he is.
Our oil will be tested for their additive, and legal action is in motion.