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Latest GMC Dealer ReviewsOn 7/28/2016 10:41:47 AM Natalia.email@example.com wrote:
SHITTY SERVICE DEPT! Earlier this month, I made an appointment days in advance to bring in my Caddy for a simple part change on my door which would've taken minutes. Instead...my car stayed there for over 5 hours, I had to call them numerous times and chase them down for an explanation as to what's taking so long. I was then deliberately LIED to by both the service manager Eddie and the rep Hussain saying that they're working on my car as we speak while the whole time my car was untouched. When I eventually showed up at the shop since I was getting the run-around on the phone, their explanation for the delay was that they couldn't find the mechanic assigned to my car cuz he was working outside on another car and they couldn't see him. Seriously?! You couldn't find one of your employees for 5 hours...WTF?! To make matters worse, they then tell me that they ordered the wrong part to begin with weeks prior. So basically they had my car sit there for the day for absolutely no reason while lying to me the entire time that they're working on it. I was then told that the part will get reordered asap and that they'll call me once the part comes in. That was over 2 weeks ago...still waiting for that phone call fellas! On second thought, I'm not sure I want these incompetent idiots touching my car anymore so I think I'll go elsewhere for service moving forward.On 7/28/2016 8:44:07 AM firstname.lastname@example.org wrote:
Doesn't even deserve 1 star! I contacted sales associate via web on a vehicle that I was lead to believe was on their Clive, IA lot. I told the sales guy on Monday, that I would like to come in on Saturday to test drive. On Friday, I was told the vehicle was in South Dakota and I would need to put down a $500 deposit for them to transport the vehicle to their IA location. I did so as well as gave them my credit union's information where I was going to finance the car through. I was told to come in on Saturday evening to wrap up all the paperwork (after I test drove and made a final decision to purchase). Nothing had been done as far as providing my credit union the information they needed on the vehicle, so they "sell" me on financing through them. My husband and I sign all the paperwork - this was July 2nd by the way. I just get a call yesterday that I need to come sign something so they can apply for my tag - they had me sign the wrong piece of paper. I am 1.5 hours away from their location. To make matters even worse, once I had the vehicle in my possession, I realize there are several features that they had listed on the internet that the vehicle was not equipped with, such as towing package, driver assist, etc. I contact the General Manager, Clint, after having to threaten to contact the owner & all media outlets, he finally returns my call and assures me he will look into my concerns and contact me by the end of the day. That was 3 weeks ago - not a word. Absolutely the worst dealership and customer service anywhere I have ever seen! I have been in the business arena for over 25 years of my life from sales, to marketing, to advertising - NEVER would I get away with treating my clients even remotely like this.