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Latest Hyundai Dealer ReviewsOn 2/22/2017 4:59:58 PM email@example.com wrote:
I was coming up on the end of a lease and wanted to upgrade to an SUV. I wasn't sure which vehicle I wanted or even what brand. Paul Watson was extremely helpful and answered all my questions completely. He took the time to listen to what I was looking for in a vehicle and then proceeded to give me a thorough overview of the vehicles he had available that would fit my needs. It was in no way a stressful situation and I never felt pressured. After test driving some vehicles at Darling's and a few more elsewhere, I decided to purchase from Darling's. The price was great and the level of service here is well beyond any other dealership I've visited. The paperwork process with Steve was quick and painless and the vehicle was waiting in spotless condition when we were done. Well done all around!!On 2/22/2017 4:17:18 PM firstname.lastname@example.org wrote:
I bought a brand new Hyundai here. I love my car thus far. Three weeks ago I came back to make an appointment for its first service. I am bringing it here because the salesperson told me at the time of buying that they keep meticulous mechanic records and Hyundai is super strict on warranty issues so their records will be examined should I have an issue. Anyway, upon walking in to make an appointment I see 3 people at the counter and not one person even acknowledges me. I wait 4 minutes before even getting acknowledged. Finally I ask to make an appointment and he says "Good thing you came in now cuz we are booked tight for weeks". Ok so I get an appointment for 3 weeks later. I show up today for my appointment. I was about 20 minutes early but I go into the service office. Again no acknowledgement. Finally another 5 minutes later I am able to check in. Mind you no one else besides 4 workers are in the office. I told him I am here for an oil change and I will be waiting and does he have an estimate on how long it will take. He says probably 2 to 2 1/2 hours. Really? Just an oil change! Killing me. Ok I have no choice but to wait. I head to the "customers lounge". So here I am at the so called lounge. There is one old worn couch that is so incredibly uncomfortable. There is a tv and a dirty old water cooler. About an hour into waiting a worker comes in to get water. He fills his cup and spills it on the floor. He doesn't bother to clean it up and walks out. Seriously? Anyhow, I am still waiting and haven't heard from anyone on the progress. Hoping I get outta here soon and the car is in tip top shape without costing me an arm and a leg. Thinking I will find a different place for service who also keeps meticulous records so as I don't ever have to come back. Seems like the DeLuz family needs to work on customer service if they want to keep customers. I really wish I could have bought my car elsewhere.