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Latest Jaguar Dealer ReviewsOn 12/12/2013 10:48:43 AM byers13 wrote:
I was very leery at first buying a car out of state and on line, but the folks a Stevinson eased those concerns with great service and great communication. I purchased a 2010 Tesla Roadster (which is not listed as an option on this site so I put Lotus) from them. They made me feel at east throughout the process. I received several videos of the car since I could not be there to physically look at it. All the documents I needed to sign were overnighted to my house. Best of all, when the car arrived it exceeded my expectations. William, my salesperson was in constant contact with me and even helped with arranging affordable transportation. From beginning to end to the follow up after the purchase, this was a pleasant and easy transaction. I would highly recommend Stevinson Imports. A+ On 12/11/2013 4:46:19 PM tori9698 wrote:
Horrific buying experience at Rosenthal Jaguar Land Rover in Vienna. I came in to buy a 2014 Range Rover that was already secured and ready to go. Let's just say they put me through a ringer of verifications. They had everything (insurance, driver license, credit check, cashier check, etc.) but yet they still wanted to further verify my residency, utility bill etc. I have never been humiliated and discriminated by a car dealership in my life. They treated me like a criminal and like someone who cannot afford a vehicle. I refused to be even more humiliated and told them that I will do business elsewhere. They refused to give me back all original documents that had my personal information. That is ILLEGAL! No business transaction was completed. They have no right to keep my information/documents. The GM, Roger Wildermuth, advised he is the owner and that I can complain all I want to him and that there was no one was above him. Well I called over to Geneva Enterprise (Corporate of Rosenthal) and they were of no help either. I will take this matter to the next level....the public!