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Latest MINI Dealer ReviewsOn 3/12/2014 10:57:46 AM htaksey wrote:
I brought my 2011 BMW 135i for scheduled maintenance. AJ was my service advisor and was extremely polite, professional and courteous. He went over what the scheduled service consisted of and asked me if I had any concerns or issues with my vehicle. He expeditiously obtained a rental vehicle for me, while my vehicle was being serviced. He explained what the mechanic had observed during the servicing of my vehicle and proceeded to recommend that I purchase new rear tires, as they were badly worn. He made sure that the my vehicle was properly handled and kept me totally informed as to when my vehicle would be ready. The entire service department was extremely polite, courteous and friendly. I would also like to acknowledge the cashiers, who were pleasant and friendly when I was paying for my new tires. Overall, I would highly recommend BMW of Sterling for their overall customer service, quality of work performed and friendliness of their employee's. My car runs extremely well and thanks to AJ who oversaw the servicing of my vehicle, I feel that everything was done exceptionally well.On 3/12/2014 9:51:33 AM usmc1964 wrote:
Without question the best experience that I have ever had at an auto dealership! Great communication from the moment that I walked through the door. Service advisor Dave Joseph took the time to explain each service to be done in detail. When I picked up my car he even lifted the hood and took time to point out a couple of things to keep an eye on for future service. I will return for all service work needed exclusively at Mini of St. Louis.