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Latest Mazda Dealer ReviewsOn 2/7/2016 9:34:38 AM Leslies540@knology.net wrote:
You will eventually be able to read my negative review about my first 3 hour trip to another Charlotte dealership this week titled "Buyer beware". In a nutshell, it involved negotiating a deal over the phone, confirming the vehicle was still available, setting an appointment and then starting the drive to Charlotte. Two hours into the three hour trip to Charlotte the phone rang saying the vehicle had been sold !
As bad as that experience was, this one was as good as a buying experience could be. We dealt with two individuals; Scott Bonack (one of the managers) and Brian Lagos our salesman. I initially talked with Scott over the phone, explained my earlier experience and he assured me that if a deal could be negotiated, the vehicle would not be sold before we got there. I talked with Brian some, we went back and forth a bit on price (which is part of the fun) and came to an agreement. What was good about it as well is we discussed the purchase at the "out the door" cost so there would be no surprises. A price was agreed upon and all that remained was a satisfactory test drive.
My wife and I arrived and even though the dealership was very busy, both guys keep track of our purchase process. The test drive was great, Brian went along and I was able to evaluate what I needed to confirm the purchase. It was a recent arrival on the lot, so it had not been through the shop to be detailed etc. Even though that part of the dealership was busy as well, they were able to get it done before we left. to return to Charleston.
A shout out from Mr.Isom in finance as well. Even though it was obvious he had been busy all day, he made that part of the process effortless as well. I do believe in the old saying "you want to make people feel good about spending their money!" The car is meant for a friend who works at tractor supply (doesn't make a lot of money) who didn't have a chance to take her cashiers check that had been made out to the first dealership back to the bank yet.
I told both Scott and Brian that they made a lady they don't even know very happy today!On 2/7/2016 9:25:09 AM email@example.com wrote:
Even though it always takes a few hours for the full transaction of purchasing a car it didn't seem that way. Very pleasant atmosphere. Knowledgeable about different levels of the model being purchased. Was actually sold on and not pushed into the car.