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Latest Mercury Dealer Reviews

Bob Maxey Ford Lincoln Mercury - Detroit, MI

On 7/23/2014 3:50:32 PM Anatass wrote:
Unfortunately, I have to resort to email to try and get in touch with my salesperson, Gabe. I have left three voice messages, called his office multiple times and was told by him that I would be getting a response early last week.. and still have not been acknowledged . Throughout my lease, I have been working with a great salesperson from Crest Ford and thought I would make it easier on myself and turn my vehicle into the Detroit location due to convenience.

The turn in process went well as expected due to my car being damage free ( minus a little scratch on my left side door) which was discussed with him . I brought my car into the body shop ( a few weeks before my car was due) and was told by the manager ( Tom) that it was nothing and to take black nail polish to my car, which I was shocked with his response. I was never handed any touch up paint or directed otherwise. I had filed an insurance claim due to my car being broken into ( window and scratch) and paid my deductible. I did not go forward with this claim because I was told by both Tom and Gabe that his can be buffed out and/or marked as lot damage and not to worry.

I brought this minor scratch to his attention to avoid what I am going through right now. In fact, Gabe, my boyfriend and I walked around the car and no further damage was noted. I left the dealership confident and told him I would be back for another lease. As of now, this is not the case and will not be moving forward with another Ford.

I received a bill in the mail for $306.98 regarding a "10 inch mark on the left side" and spoke with Ford Credit regarding the charge and was told to contact my salesperson to send over an invoice to clear my balance. Gabe will not return any of my phone calls, will not respond to my emails and/or will his managers. I will be filing a formal complaint and will never do business with Bob Maxey Ford again.

Just wanted them to know they lost all business with my family and friends ?


Jones Auto Center - Wickenburg, AZ

On 7/23/2014 3:40:21 PM kellyo325 wrote:
On July 15, 2014 I purchased a 2002 GMC Sierra 2500HD from Jones Ford in Wickenburg, AZ. On July 17, 2014 I washed the vehicle and in the process I washed tire dressing off of the tires and at that time I notice that the tires were dry rotted and that on the two rear tires the tread appeared to be separating from the tire. The date code on the tires is from 2004. I had the tires inspected by a mechanic and was told not to drive the truck anymore until I get new tires as they are unsafe. I made an assumption that the vehicle was safe to drive. There was a sticker in the window that stated they performed a 62 point vehicle inspection. How could these tires pass that inspection? I was never provided with the results of the inspection. The salespeople at Jones Ford new that I would have to drive the vehicle 250 miles to my home. I am a little upset that I was allowed to leave the lot with dry rotted unsafe tires, but I consider myself very fortunate to still be alive.

I have requested from Jones Ford to honor the contract that we signed that stated there was an implied warranty of Merchantability. The contract states: The seller hereby warrants that this vehicle will be fit for the ordinary purposes for which the vehicle is used for 15 days or 500 miles after delivery, whichever is earlier, except with regard to particular defects disclosed on the first page of this agreement. You (the purchaser) will have to pay up to $25.00 for each of the first two repairs if the warranty is violated.

The implied warranty of merchantability is also part of Arizona Revised Statutes, AZ Rev Stat § 44-1267.
There were no defects disclosed on the first page of the agreement, therefore Jones Ford is still liable for any issues under the implied warranty of merchantability and are required to sale me a vehicle is fit for ordinary purposes. With the current condition of the tires the vehicle is absolutely not fit for ordinary purposes.

I received a call from Erica Sloan on 07/21/2014 and she told me that she would be happy to sale me tires at cost for a total of $691. I told her that per the implied warranty of merchantability and the contract that I signed I should only be liable for $25.00. Mrs. Sloan told me she would work on it. On 07/23/2014 I received a call from Aaron and he told me that he sold me the truck at wholesale so he was not going to honor the warranty. He did offer to sale me tires at cost again, but I insisted that Jones Ford honor the warranty. The purchase price of the truck does not in any way void the warranty. He gave the number to Brady Jones from their law department.

Unfortunately there is no zero star rating.