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Latest Nissan Dealer ReviewsOn 4/23/2014 6:15:53 AM Erin J wrote:
I just want to thank Vinny Azzolini and staff for their help yesterday with my car. They do a great job helping their customers and resolving issues. Thanks again! On 4/23/2014 2:45:01 AM theresabu wrote:
My experience with Royal Moore was a fantastic one. My son had just crashed our one and only car a few days before, so I was looking to replace it as soon as possible. I had been looking online, and had made arrangements with Brandon Kang to come in and look at my 2012 Nissan Altima, as well as another car at another dealer. I was just planning to look around to see what else was available.
Brandon was very friendly, and quite flexible, as other pressing matters kept delaying me. I felt absolutely no pressure from Brandon, which was refreshing after my previous car buying experience at another dealer.
By the end of my test drive, I had already decided that my search was over. I cancelled the other appointments I had made, and worked with Brandon on purchasing my car. The paperwork was surprisingly painless, and I drove away with my new car that evening.
A week or two later, I went in to arrange to have my sunroof installed. I had also found an issue with one of the electric window controllers. The man from the service department came right out to look at it, and said they would need to order a new controller (under warranty), but that it would only take a couple of days. I told him I had made arrangements to bring my car in for a sunroof installation, so he coordinated to fix my window controller at the same time.
Brandon was kind enough to arrive at work early on the day I dropped my car off for the sunroof, so that I could pick up my loaner car (which was also a lovely car) and get to work on time. That was above and beyond, and very much appreciated.
My sunroof was installed and my window fixed the day before they were promised, and they did a wonderful job.
Overall, my experience with Royal Moore was the very best car buying experience I have had, and I would definitely recommend them. I'll also be returning to them FIRST, the next time I'm looking for a car.
The service department was also fantastic. They were very helpful and professional--which left me feeling confident that my car would be well taken care of. I've always shied away from having regular maintenance done at the dealer, but I will definitely be taking my car into this dealer's service department for every single oil change or repair moving forward.