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On 3/29/2013 5:48:23 PM tiffany.jade.946 wrote:Horrible service. Crazy shuttle driver that almost got into an accident with my 1 year old in the car. No communication, will never come back
On 3/29/2013 5:41:35 PM Aquemini2113 wrote:Once again; another horrible experience at Bill Pearce BMW. My husband and I bought a Mini Cooper a year and five months ago. We had to trade in our 2005 BMW M3 after spending five thousand dollars on repairs with Bill Pearce and the issues with the vehicle were still unresolved. Today we came in looking to purchase a BMW X5 with a trade-in of a 2011 Mercedes Benz GL 350. We requested to work with the same salesmen who sold us the Mini; who is now currently working on the BMW side as a used car manager (Barry Bell; a great car salesmen and a gentlemen). Somehow, the fact that we requested Barry got lost in translation and a salesmen by the name of Scott Armstrong decided what the paying customer wants doesn't matter. The deal was not coming together as smoothly as Scott would have liked it to; so he took it upon himself to step over the used car manager (Barry) and contact the GM (which happens to be a good friend of Scott's). The GM had Scott come and tell my husband that we can't meet your terms. Scott then proceeded to insult us by saying maybe you can't get a BMW right now. We were offered a Lexus instead. Mind you, we are pre-approved for seventy thousand dollars through our financial institution. Prior to these events we asked if they do dealer trades. They indicated that they do. What they didn't know is that I had been speaking with a few BMW dealers in the Bay area. So I already knew the price point we had to be in order to make the deal work. Bill Pearce refused to make a dealer trade on an X5 that would meet the criteria of the paying customer. However, they were willing to trade on an X5 that starts at seventy thousand. Basically, the deal went belly up because customer service is NOT a prime goal of Bill Pearce. Scott is uneducated on the product he is selling; he as no idea what it means to be customer service oriented. The only reason he is there is because he is friend's with the GM. We asked questions about the car and he was unable to answer them. Ladies and gentlemen, you don't want a salesmen who is only there because someone pulled strings. You want someone who has knowledge on the product they are selling and can treat you with the respect you deserve as a paying customer. You want someone who will take the time to gather information; so that he or she can deliver the best presentation. I would not recommend Bill Pearce to anyone. Most of the salesmen want easy deals and a paycheck for below standard service.