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Latest Saturn Dealer Reviews

Marlow Heights DriveTime - Temple Hill, MD

On 6/15/2015 9:11:32 AM wrote:
My sales person was Derick. He gave me excellent customer service and made sure that I was completely satisfied with the vehicle I chose. We looked at many, many vehicles and even test drove about a dozen. The vehicle I selected was at another location long distance. But Derick knew how much I wanted this truck. So he went to his manager and asked him if they could have it shipped for me. His manager agreed, my truck was here within two days later as agreed. His store manager is also a very professional gentleman. He and Derick closed my deal making sure I understood my contract and if I had any questions. When my tags came in I was called pronto by a very professional young lady. My only down fall with Drive Time is their vehicles aren't detailed in/out prior to or after the sale. And you don't get a full tank of gas. My truck didn't come with floor mates. And my floor looks awful, my usb port in the hatch back doesn't work. And my tv works when it wants. I was told that the TV was cosmetic and it's not included in my warranty. Upon the day of picking up my vehicle it took over three hours to finalize the deal. I had a sticker from Drive Time saying my oil was changed and it wasn't. I was told that my wiper blades, brakes and rotors a piece in the shaft that they at first thought was my transfer case was replaced by Drive Line only to find out the week of, the back wasn't replaced and was grinding and squeaking and still is almost two months later. Also I have a few other mechanical problems that Drive Line is telling me it's nothing . Drive Time approved the repairs with me to get done. But never emailed the approval to the warranty company. So as of today I still haven't got my back brakes and rotors fixed. It's a loud hit putting my car in gear, but I was told there's nothing wrong with the transmission or transfer case. I told them I smelled my breaks and the mechanic said are you sure it's not transmission fluid. I have a warranty so I'm going to take my vehicle somewhere else to get checked before my warranty is up. Even though my intrest is high, my car payment is reasonable. I still would and have recommend Drive Time because most of the staff is friendly. They make getting into a vehicle easy. They don't strike you for you credit. And they try to put everyone in a vehicle. I'm considering that my vehicle came from another location, but I expect the location I brought it from to get you vehicle corrected. Regardless it's still there dealer no matter what other location it's transferred from.

Marlow Heights DriveTime - Temple Hill, MD

On 4/23/2015 11:44:35 AM wrote:
My Experience At Drivetime Was The Best One I've Had Since Purchasing Vehicles! My Sales Consultant Torrance Was Awesome! Time Customer Service And Overall Customer Experience Is Great I Recommend This Dealership To Anyone Looking To Purchase A Vehicle ! Thank You For Getting Me On The Road In My New 2013 Hyundai Elantra!