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Latest Service-or-Auto-Body Dealer ReviewsOn 5/22/2013 8:40:14 PM Honda908 wrote:
I am just out of college and wanted to find a car that I could use for work. I found a 2000 Honda Accord with 91,000 miles on their site. On their website they listed the car at $6250. I decided to take my Mother along since this was my first car. We test drove the car and it seemed great except the muffler seemed like it had a leak because it was a little loud then it should be. So we asked Frank about it and he looked under the car and said, "it doesn't have an exhaust pipe." I thought that was a little funny but asked what he would do for the price. He checked and apparently he could only take off $150. We called our family mechanic who we trust and he said that it would be at least $350 and up to $450. He asked and was like there is no way, but he insisted and referred us to a muffler guy in Everett. (Now I did call the muffler guy and got a quote of $150). So I wasn't very concerned about that. Since it was my first time I referred to my mother for a lot of the questions. My mother is very smart and has a masters degree. We both chose, since the car drove so well, that we would not take the warranty. Since it was a Sunday we could not take the car to my mechanic and I needed the car for Monday. While I drove the car to work which is only 10 miles from home, the brake light flashed on. When I got home it was late and I could do nothing about the brake light. Luckily I was able to borrow a car on Tuesday and I scheduled my car to get to the shop today (Wednesday). I just received an email from my mechanic with a list of repairs that total over $6000. With the breaks this is what my mechanic says "The left rear parking brake adjuster shaft seal has a large brake fluid leak, The lower caliper slider movement on each rear rotor is inhibited, Brake fluid leakage of any amount is of great concern because it could lead to unexpected, sudden and complete loss of braking, Deep heat stress cracks in rear brake pads; the pads are not worn out but have been overheated or are a grade that cannot tolerate normal heat loads, This has caused pieces of the pad to break off on both side sets of pads; causing less surface for stopping power." There is also no heat shield, apparently there is no battery assembly so that the battery could bounce and cause an explosion, and there are a bunch of other things. Ugh! I could have easily gotten in to an accident when I was test driving it. How could they have let someone leave the lot with this car when it is in such bad shape?On 5/22/2013 8:36:12 PM dlager wrote:
I did not have a good experience with Landers. I was interested in a 2013 Ford Escape. The on-line information request was very inefficient. The rep that was supposed to give me a quote and availability info did not seem to care what I wanted. He seemed to only want to present information on models and colors I did not want. Very Frustrating.
One day I made the attempt to go to Landers and look at the Escapes. Big mistake. I had not even put my car in park and the salesman was already in my face – circling like a guard dog. He was extremely pushy and again, would not listen to me. He annoyed me so much that I left without even sitting in or driving a vehicle.
Landers lost a customer, and I WILL be telling others.
Actually, I am thanking my lucky stars that I purchased a vehicle elsewhere. I just had a conversation with a co-worker about the terrible service she received at the Landers service department.