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Latest Toyota Dealer Reviews

Westchester Toyota - Yonkers, NY

On 9/30/2016 1:13:18 PM ckred@verizon.net wrote:
i brought my car in for service last week. I dealt with Caroline Monegro. Everything was great. She went over everything that was going to be done with the car. She also asked me if there were any problems or if i had any questions about the car. That was a nice touch. No one before had ever asked that (this is my third highlander). Most important though, is that she promised the car would be done in the time specified. I am a doctor and only had a small window of time to get the service done. while there i picked up some floor mats. Andrew and peter were also very professional and helpful. When i picked up the car Caroline went over what was done and I was on my way quickly. overall, a very pleasant experience

Destination Toyota Burnaby - Burnaby, BC

On 9/30/2016 11:58:59 AM pennzoil888@hotmail.com wrote:
Me and a friend came here to buy a Brand new vehicle from Destination Toyota, It was also our first time buying a Brand new car, but this dealership is a SCAM!! And I will explain why.

Before making the purchase we went on the Toyota.ca website to configure the vehicles. We were interested in buying some dealer installed Interior accessories, worth around $950. upon signing for the vehicle and noticing the $950 price added on, we thought we would get the accessories we were interested in. Also before signing for the car I asked the salesman if the accessories would be installed in the car in which he said "yes, of course that's why you paid for it". So I gave my trust and signed for the vehicle. After doing extensive research and now finding out the accessories I paid for worth $950!! was not installed, I contacted the General Manager James Mcinnes via email about the situation of not getting the accessories installed, but he does not reply nor give a rats ass about the situation. Its sad that James Mcinnes is the General Manager and when the customer has a question and wonders why they got scammed he just becomes silent. I also heard other stories about customers having problems with the service that they get from this dealership and when they contact James via phone call, He says " He is busy at the moment and will be in touch very soon" Then he does not call the customer back and just ignores their problem, Another one is when someone emails James Mcinnes about a problem he just becomes silent and ignores the customers email. He just ignores and does not care about anyone. I wonder how many customers are victim to scam practices at Destination Toyota. I also told everyone I know that were about to purchase brand new vehicles from Destination Toyota to avoid them unless you want to get scammed.

I would not purchase any more cars in the future from Destination Toyota and I would advise all to avoid this dealership unless you want to be scammed!!

Thanks Destination Toyota, you lost a customer for life.