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Latest Used-Car-Dealer Dealer ReviewsOn 11/26/2014 9:51:49 AM VanessaGrant wrote:
I purchased my first car through Autotrek. I am very disappointed in the service, and vehicle I received. It was important for me to go through this process on my own as a first time car buyer. I let Jose know that I would definitely be nervous about the process. Jose found my car for me, a 2007 Acura TL. I was in love with it. I took it home, and noticed that the power steering wasn't working. I had my dad an my brothers look at it, and they noticed that the serpentine belt was in very poor condition, an engine mount cap was nearly gone, and the fender looked like it had been repaired in a home shop, granted I did look at the car before I purchased it, and I just didn't pay much attention to it, I had put a huge amount of trust into the dealership, that was my biggest mistake. Jose had also failed to point out any of these flaws before I purchased the car. I took back my car to get the power steering fixed, and sure enough when I got the car back the power steering still did not work correctly. The car had large chips in the windshield as well. Autotrek sent someone out to my house to fill the chips... They never showed up. Dean the owner of Autotrek set me up with a temporary vehicle which was a very nice car, I do appreciate those efforts. Unfortunately when I got the car back there was a crack in the windshield and a small dent in the front bumper. At that point I just wanted my car, and I never wanted to deal with Autotrek again. Since June 2014, I've had to replace my tires, which literally fell apart, I've had to buy a new battery, the cheaply replaced steering column make a whining noise when I turn, and my trunk doesn't open. All of these problems conveniently happened after my 3 month warranty was up. I would not recommend Autotrek to any first time car buyer. It is unfortunate that Eagle Legacy credit union will not allow you to go through any other dealership using the first time car buyer program.On 11/26/2014 9:46:53 AM thejayjayguy wrote:
A few months ago, I visited the Starwood showroom to look at a Ferrari 458 Spider that I had seen advertised on the internet. I was greeted by Stephen Rosenkrantz who proceeded to show me around and answer questions about the car. He was very professional, friendly and attentive even though I wasn't dressed particularly well and was inquiring about the highest priced car in their inventory. Stephen's approach paid off - I purchased the Ferrari last week. Based on my experience, I'll likely purchase other cars from Starwood in the future.