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Latest Volkswagen Dealer ReviewsOn 12/10/2013 9:20:11 PM ScottCollins wrote:
Was in a pinch with my warranty expiring. Nic Perez was exceptionally accommodating--getting me in and the both the warranty issue and the scheduled maintenance taken care of. He was great at phoning updates. Overall, a great experience.On 12/10/2013 9:20:00 PM bought_a_golf_tdi wrote:
Mike Heffley and his colleagues were helpful and thorough without any pressure to buy. I was able to spend considerable time actually driving and sitting in cars instead of listening through upsale pitches. They accepted my parameters for the car I wanted at face value.
My only suggestion would be to introduce the idea of purchasing the extra warranty coverage earlier in the process (it was presented during financing and signing). It would be good for customers to have more time to consider the extra purchase.