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Latest Volkswagen Dealer ReviewsOn 4/23/2014 2:39:48 AM missjobaker wrote:
This is the second time I have had the opportunity to have Jeff handle my car complaints.
He was friendly, smiled and made the whole process painless and he was enjoyable to deal with. More often than not on average you get someone who barely cares and certainly doesn't give you a personal touch. Jeff helped me get a rental car organized and got everything fixed and turned around the next day. Because of his personal and professional manner I looked forward to coming back in and felt he really cared about me and my GTI. He is an asset to this dealership and only hoped he was a salesman on the shop floor also, because I would rather speak to him about my next lease options!
I have driven VW Gti's all my life. This is my 4th one and the standard of VW customer service is unparalleled both in England and my experiences in Santa Monica. The reason I am taking the time to write a review, is because GREAT customer care is a rare experience these days and when I get looked after I feel it should be noted.
You have a great team member- so take care of him as he does his customers!
Jo BakerOn 4/23/2014 2:03:18 AM SMinLA wrote:
I had a great experience at VW Santa Monica. Everyone I met was friendly and straightforward, answeres all my questions, and didn't feel any crazy pressure. Definitely a better experience than I expected!