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Latest Volvo Dealer ReviewsOn 9/2/2014 2:23:34 PM d010187 wrote:
My wife, Julie, had a tire pressure warning light go on in her Land Rover. While at work she called Fields service and talked to Bob Bertnick. Bob sensed something was not right and asked if Julie could bring in the vehicle over the lunch hour. Upon arrival a quick check found a large nail in the tire. Pressure had not yet gotten to the point of safety concerns, but without Bob's knowlegde and ability to find time in his already full schedule, who knows what may have happened.
Additionally, my wife had a full day of patient appointments. She could not wait for the repair and the tire issue was too dangerous to wait for another appointment. Bob, quickly found my wife a loaner and got her back to her office in time to continue her day without interruption.
Customer service can be loosely defined. In this specific example Bob Bertnick provided exemplary service. He showed expertise in understanding the potential for a minor problem to quickly become something much worse, great listening in taking the time to understand my wife's situation and the extra step in finding a solution that worked for us.
This is the type of service delivery that will keep us as a very happy Land Rover owner. On 9/2/2014 12:39:56 PM AMJ041513 wrote:
I ended up leasing a Volvo through Tom Young. The experience was a pleasant one as I did not feel as if I was being viewed as potential income as opposed to a person who needed a vehicle. Tom was great. He didn't dismiss me because I am a woman or talk down to me. He spoke to me in a manner that put my 'car buying' nerves at ease and was direct and to the point. The price was right, the welcoming was warm and I believe that salespeople like Tom are one in a million. I would DEFINITELY recommend Tom to anyone in the market for a vehicle. The other staff was quite enjoyable as well, everyone from the very nice lady whose name is currently eluding me that I did my paperwork with to Mr. Michael Path who I spoke with a number of times while I was in the dealership. This dealership breaks all stereotypes that the car business is recognized for - I highly recommend going to visit Tom if you're in the market for a no 'BS' experience when choosing a vehicle.