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Latest Volvo Dealer ReviewsOn 12/17/2014 7:55:47 PM firstname.lastname@example.org wrote:
I normally don't take the time to write online reviews, but I had such a great buying experience with Mike Thornton at Bill Kidd's that I have to share it. I contacted Bill Kidd's via email asking for a specific year, make, model and trim level with additions. Mike wrote back promptly, researched quickly and saved the sales pitch, which I greatly appreciated. (I also emailed other dealers and either got a sales pitch or no email at all.) Mike was responsive, thorough and very friendly. He had no problems communicating with me via email, which was my preference. And when it came time to pick up my van, Mike took the time to show me all the great features I was getting (when he could have easily just given me a manual and shown me on my way). I still can't believe I just bought a car because it was such a pleasant experience, not the one I've been dreading. Mike offered to be there if I had any questions...what a nice personal touch. Today I bought my first Toyota, but with such great customer service,
it certainly won't be my last! Thank you, Mike and Bill Kidd's!On 12/17/2014 6:08:16 PM email@example.com wrote:
I have been a Volvo driver for over ten years, and had found a Mazda6 that made me want to make the switch. I came onto the lot, with it in my mind that this test drive was to prove to myself, I wanted the Mazda. Feras Abou-Zaki and I had chatted on the phone regarding my price range, what I was looking for in a vehicle and my interest in test driving a used 2014 S60.
Upon my arrival I was greeted with a smile and firm hand shake by Feras. After offering me refreshments, we sat down and recapped our phone conversation. He kindly explained pricing on the 2014 I had been looking at, and an estimation of what my total amount financed would end up being. It made perfect sense after he provided me with additional information – I would need to spend more than desired on this car. To my surprise, he had really done his homework – he found a 2012 S60 that looked identical to the vehicle I was interested in and had it pulled up and ready for a test drive. I actually had fun on the test drive! Feras shared information about the vehicle, while getting to know me as well. I felt like he genuinely cared, as opposed to just trying to sell me a car.
After the test drive, he inquired about questions and concerns rather than jumping into pricing. At this point, I was super excited about the car and wanted to talk numbers. Feras presented me with pricing information on the 2012 and the 2014 which painted a clearer picture, of what made the most sense for me. I wanted to let this information marinate and really take time in making my decision. Feras offered to let me take the vehicle overnight, and never once made me feel pressured to buy the car right then.
I had decided this was the car for me and returned to Sandberg the next day. You cannot beat a perfect car at a perfect price. The whole Volvo crew (Feras, Winston, and the finance gentleman) really went above and beyond for me. The team made me feel like a VIP customer, even though I wasn’t buying the most expensive car on the lot. I walked away feeling great about my purchase, and even better about the deal. Special thanks to Feras, if it wasn't for him I probably would have bought the Mazda. Thank you so much!