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Latest smart Dealer ReviewsOn 4/22/2017 2:50:31 PM email@example.com wrote:
I purchased my 2013 Mercedes Benz C250 because of the hard work and the outstanding customer service from Mitch Sears and Pamela Farmer. They made me feel like family and didn't look at me different cause of my situation s I had going on. They were very helpful, nice and did everything they could to make the deal happen. This was the best experience I had ever in my life in buying a car. I would recommend anyone to come to them and I will keep purchasing cars from here. They have great customer service and a clean and friendly environment. I really appreciate Mitch Sears and Pamela Farmer so much and I can't thank them enough for all they done for me. Tysinger is my new family and it will stay that way. Best experience ever. Mitch Sears and Pamela Farmer are the best at what they do and they just don't talk about it they show the action. Thank you again Mitch Sears and Pamela Farmer. On 4/21/2017 6:07:31 PM firstname.lastname@example.org wrote:
I need to state that I think the sales department at Aristocrat is fantastic. I have worked with Dave, Jayne, Lori, Mary Kay and many others over the years with great success. Everyone is always every friendly, courteous and knowledgeable.
I recently called into service and spoke with Rodney concerning a 1980 Mercedes 450SL I had purchased to inquire about an open recall. Rodney laughed when I told him there was a recall and informed me that he highly doubted it but he would check. To his surprise after checking there was indeed a recall open and he stated he would look into what it was but he was confident they wouldn't be able to do much about it as he was sure parts wouldn't be available. He stated he would call me back.
I decided to call the Mercedes Classic Center in Irvine to inquire about the parts myself while I was waiting on a call from Rodney. Tom Hanson, the director of parts assured me that they had the recall parts in stock and the dealer could contact them directly to acquire them.
Rodney called me back about 10 minutes after I had spoken with him to tell me that no parts existed anywhere in the world to fix the car, and the recall was based on an inspection anyway. I informed him that he was incorrect about the parts and they could be sourced from the Classic Center. He let me know that if I could get the parts he could possibly inspect it for me. I told him I would be in touch.
I then called another dealer and asked them about the recall without telling them what I knew to see how the experience differed. Their service advisor was very polite and helpful, he let me know that he needed to do a little bit of research and would call me back. He called me back a couple of hours later to let me know that he had ordered the parts and they should be in within a week to fix the issue.
If Rodney had taken the time to let me know that he was new, inexperienced with Mercedes, unfamiliar with recalls or uninterested in the business I would not be writing this review. I am appalled at the lack of attention my concern was given and his blatant disregard for facts. I can no longer recommend Aristocrat Motors.