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Latest smart Dealer ReviewsOn 10/30/2014 10:31:40 PM markfenske wrote:
This was our 3rd Mercedes purchased from Tafel over the past 10 years and it certainly won't be the last.
This round we went with the GLK 250 after much research. We traded in another vehicle and Tafel was more than fair. Much more.
I have trouble referring to their sales team as "sales people" as you don't feel a hint of pressure or persuasion. They are friendly and well informed; their objective is clearly to make certain your experience is exceptional, whether you ultimately purchase a vehicle or not. Jeff went above and beyond to ensure we were comfortable and educated with what we were looking for. I truly do not feel anything could have been better.
Mercedes made life-long customers out of my wife and I over 10 years ago and as long as we're in the Louisville vicinity, so has Tafel.
Thanks so much!
Mark, Michelle and River On 10/29/2014 10:23:22 AM ronnie50 wrote:
I took both my 2009 MK 350 and 2010 SLK 300 to Tafel for service. My MLK check engine light came on (apparent leak resulted from service I received from James Motor Company (Lexington, KY). My SLK "B" servicce was due. George Frazier, service advisor provided honest and excellent customer service. I reside in Richmond, KY 165 miles from Tafel Motor Company/Louisville, Ky. I addressed concerns from service results from the Lexington dealership ie. tires inflated between 37- 43lbs, drip under engine and intermetient heat. He also told me ablout the 10% military discount for parts installed. James Motor Company never mentioned. I was on the road by 0630 to Tafel for my 0800 appt for my MLK; service was done by 1230.. I had scheduled my SLK for Monday which I would have to take a day off, but preferred to complete both vehicles in the same day (as usual). Gerorge told me a service technician would stay if i wanted to return with my vehicle and I did just that. I drove home; Richmond KY switched vehicles and returned to Tafel with my SLK by 1530 for it's B service.
Its my belief at James Motor Company (Service advisor/Service technician) is intentionally causing damange to vehicles for profit. Per June, service advisor @ James Motor Co., both my MLK 350 and SLK 300 needed rotors @ 75K and 22K miles, the passenger restraint light is came on my SLK 300 after a service @ James. After a service to my MLK 350, it was dripping fluid from the engine on the garage floor. The service advisor, June had the ardisity to ask me what kind of job I had that I can come to the dealership during the day 2 days straight. I will drive the 1 1/2 hour to Louisville KY, passing James Motor Company/Lexington, Ky for service for my vehicles. James Motor Company never sent me a review email for comment on their service.