Should you care if a new Chevrolet is less than 1% more likely to have a problem than a new Toyota? If a new Honda is 2.8% more likely to have a problem than either?
Some people who follow the auto industry carefully found themselves asking those questions recently after J.D. Power revealed the latest edition of its closely watched Initial Quality Study of new cars.
“The margin from the best cars to average and below average has diminished dramatically,” Autotrader.com senior analyst Michelle Krebs said.
It’s not like the 1980s, when vehicles with atrocious dependability and reliability were as common as oil leaks. J.D. Power’s surveys became industry benchmarks then, but are they relevant today?
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