Is The "New" General Motors Lacking GOOD Customer Service?

One problem that I imagine any buyer looking at a Chevrolet Corvette has is this: "It's still a Chevrolet."

To be honest, I always thought that argument was bullbird. That was until you start stumbling across threads about certain manufacturers that just don't know how to deal with high-end clientele. Take, for instance, Volkswagen who didn't know exactly how to deal with customers that had Touaregs and Phaetons way back in the mid 2000s.

Perusing today's RSS feeds, I came across a story from The Truth About Cars that details a Corvette ZR1 owner's experience with his carbon ceramic brakes. Not only is this Chevrolet's flagship vehicle, but it is a 638 horsepower beast that deserves careful attention.

With that said, take a look at the FULL story by clicking "Read Article."

Then weigh in, is General Motors handling the ZR1 situation properly?


Though an objectively awesome car by any (non-environmental) metric some Corvette ZR1 owners are plagued with a strange brake vibration. Which, thanks to the Corvette Forum, is available for all and sundry to see. But let’s dig a little deeper: bearing in mind the customer involved is a personal friend, and his paraphrased comments are as follows.

I picked up my new ZR1 on Oct 29 and as soon as I got up to 75 the steering wheel began to vibrate…I then took the car straight to the only person on this earth I feel good about working on my corvette, Danny Popp at McKluskey Chev in Cincinatti OH. Pulled wheels and all balanced 0 on Hunter balancer.

In simple English, the diagnosis made it clear that the Michelin tires are not the problem. The next diagnosis goes one step further: Brembo rotors...