Ooops! Toyota Failed To Tell Dealers Of 3.8 Million Vehicle Recall

Toyota retailers are scrambling to respond to a decision to recall 3.8 million vehicles linked to incidents of sudden acceleration.

Toyota Motor Sales U.S.A. Inc. told dealers of the campaign today – after it was announced to the public. The timing has led to some confusion.
 

“We haven’t received any notification,” says Earl Stewart, owner of Earl Stewart Toyota of North Palm Bay, FL. “This has been one of the most confusing situations to the dealers and customers, and a little embarrassing.”

Bob Moran, owner of Acton Toyota in Littleton, MA, says he, too, was not told of the situation until an announcement already was made.

“They notify the public and get them all stirred up, and then the phones start ringing here,” Moran tells Ward’s.



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