Shouldn't Factory Service Bulletins Be Made Fully Accessible?

One problem for drivers brought to light by the Toyota crisis is the difficulty consumers may have accessing Technical Service Bulletins (TSBs) for their own cars.
 
TSBs are technical instructions that automakers provide to dealerships to fix certain problems in cars already sold. They represent a first stop on the road to what may become a more general service campaign or a safety recall.

To understand the difference between a recall, TSB, and Customer Service Campaign, here is a quick overview: 



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thstone - 4/6/2010 2:47:24 PM

-1 Boost

Red herring.

Very few TSB's are safety related, thus they are generally irrelevant to car owners.

bfghemicuda - 4/7/2010 11:20:39 AM

+1 Boost

I am all for the consumer having as much info on products they purchase. The better educated the consumer, the less a mechanic or dealer, salesman etc. can pull the wool over there eyes.