Just when GM takes one step forward, they do something stupid and move two steps back

Consumer Reports has long been a burr under the Big Three's saddle. The influential magazine has consistently rated domestic vehicles well below their Asian competitors. This year, for the first time, Japanese makes were named the top vehicle in all 10 categories.

Lori Queen, a GM executive for small cars, couldn't take it anymore. In an e-mail exchange with Automotive News, she wrote that the editors and reporters who put together the Consumer Reports auto issue are "the most unprofessional group of people I have ever worked with."

She added: "They are totally nonobjective and go to great extremes to paint a picture for their paid subscription readers, who primarily buy Japanese cars.

"They don't consider price or price differences, they don't consider model mix or consumer preferences, they buy the cheapest car they can find (generally), and then base all their opinions on a limited sample."

Queen may have been upset with the mag's brutal assessment of the Chevrolet Cobalt, which was developed under her watch.

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Full article here





Designer1Designer1 - 3/20/2006 12:00:19 PM
+1 Boost
If GM's managment is like Lori Queen, that from the way she's talking looks clearly that she has no clue about cars, then I wonder how can the company survive when employeeing unknowledgable people in a profession that's out of their knowledge.

For example, the last time I checked the mid size pickup line up, a 2006 Chevey Colorado was over $27k at a dealership, compared to a well equiped Toyota Tacoma with TRD package, $26k. So you stupid Lori, your cars are more expensive and yet with HORRIBLE quality.

I truly feel sorry for GM and other American car companies that have people like you on their team, I wonder why they're losing badly.


Designer1Designer1 - 3/20/2006 12:00:19 PM
+1 Boost
If GM's managment is like Lori Queen, that from the way she's talking looks clearly that she has no clue about cars, then I wonder how can the company survive when employeeing unknowledgable people in a profession that's out of their knowledge.

For example, the last time I checked the mid size pickup line up, a 2006 Chevey Colorado was over $27k at a dealership, compared to a well equiped Toyota Tacoma with TRD package, $26k. So you stupid Lori, your cars are more expensive and yet with HORRIBLE quality.

I truly feel sorry for GM and other American car companies that have people like you on their team, I wonder why they're losing badly.


JUGNUJUGNU - 3/20/2006 12:43:33 PM
+1 Boost
Latest Update:
Chrysler recalled nearly 300,000 vehicles today.

GM: No one can help u.

JUGNU


JUGNUJUGNU - 3/20/2006 12:43:33 PM
+1 Boost
Latest Update:
Chrysler recalled nearly 300,000 vehicles today.

GM: No one can help u.

JUGNU


outdoorsmanoutdoorsman - 3/24/2006 1:17:14 PM
+1 Boost
I agree with Lori Queen somewhat. Consumer Reports are nonobjective. Only they are not painting a positive picture about Japanese cars for there subscription readers. They are painting a positive picture for the magazines advertisers. Haven’t you ever noticed that the more a car company advertises in there magazine the better ratting they get? Now this is not the case every time but I do see a pattern. The rest of what Lori Queen is saying is just a bunch of crap. The quality of the GM cars especially the Chevy’s are not nearly as good as the Japanese and the designs are crap, Pontiac excluded. The Cobalt which seems to be her big issue is a joke. The design is outdated. The handling is not there and the interior layout is cheap. The only good thing is the engine in the SS but look how much more you have to pay for that. Lori and Chevy need to go back to design school for there cars. Chevy just needs to quite whining and build a damn good car and people will buy it. The Japanese do. There is no good reason why Chevy cant but they need to start from scratch.


DaytripperDaytripper - 3/24/2006 11:48:51 PM
+1 Boost
It sounds to me like Lori Queen is the one who is not very professional and that she is playing CYA by blaming the messenger (Consumer Reports) for providing bad news.

It's not that GM products are terrible (the Corvette, the Cadillac line, and their full-size pickups and SUVs are very competitive). It's just that more ordinary models, the ones that should be their "bread and butter" products are mediocre. It isn't GM's quality (at least not in terms of fit and finish). It's the cheap plastic interior trim, the uncomfortable seats, and the engines and chassis that are past their prime and underengineered.

Most of GM's engines are not competitive with the 4-cylinder and V-6s found in the better Japanese brand competitors. (Sure the Northstar V-8, the excellent 3.6 Liter V-6 standard on some Cadillacs and optional on some Buicks, the Corvette V-8 and the V-8s found in GM's trucks are great.) In general, GM's 4 and 5-cylinder and V-6 engines are noisier and produce more vibration than most of the Japanese, while not producing as much horsepower or delivering as good of gas mileage.

BTW, Steve, Consumer Reports does not accept advertising from outside companies. They are a nonprofit foundation and get most of their money from subscription and publication sales, but they also get donations from the general public. CR does not get the cars they test from automobile companies. They send undercover teams to actual car dealers and buy them off of car lots. After they test them they sell them as used cars. (CR staffers get first crack at them.)


outdoorsmanoutdoorsman - 3/30/2006 5:54:07 PM
+1 Boost
Non profit? yea right. they can say there non profit all they want but I am not blind. Nor am i stupid. I know very well what goes on with Consumer Reports and evn though i agree that they serve a very good purpose but by no means are they trully non profit.
Take a closer look into them with your eyes open.
Please


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