Toyota Wraps Up 3 Million Repairs And Discovers No One Reads The Owners Manual

Toyota Motor Corp. has fixed about 3 million U.S. autos for flaws linked to unintended acceleration and is rethinking how it explains new features to rebound from a recall crisis, the company’s regional quality chief said.

Mechanics have fixed sticky accelerators on 1.5 million vehicles and 1.3 million autos for floor mats that could jam the gas pedal, as well as adjusting brake software on 110,000 Priuses, he said.
“We’ve investigated over 500 concerns, and resolved about 2,000 different issues.”

Some complaints U.S. engineers reviewed recently resulted from customers’ unfamiliarity with features such as a radar cruise control that automatically adjusts speed based on traffic conditions, St. Angelo said.





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kpaxx - 5/5/2010 4:15:41 PM

0 Boost

Yeah right blame the customer again!

WorldofLuxury - 5/5/2010 5:30:05 PM

+5 Boost

The customer is sort of at fault in this case.

Boy, let's see how the court interprets common sense and expectations.

dumpsty - 5/6/2010 11:18:43 AM

+2 Boost

Reading the directions FIRST can save time, money, and LIVES.

Having radar (adaptive) cruise control is great, but you have know how it works and how to use it. There have been some instances where I've been cut off by another driver while on the highway, and the car is so close that the cruise control misinterprets the new info and speeds up toward the car in front of me. It's like they were so close to me that the radar didn't "see" their car and attempted to Resume the set speed.

Agent009 - 5/5/2010 4:46:07 PM

-1 Boost

I do... how else do you figure out all of the minor details? Most of it is fluff, but there is a lot of good info in there.

Joe_Limon - 5/5/2010 8:14:59 PM

-1 Boost

“We’ve investigated over 500 concerns, and resolved about 2,000 different issues.”

That's 4 issues for every single one that gets reported!

Joe_Limon - 5/6/2010 2:28:07 AM

0 Boost

what are you talking about? They resolved 4 times as many problems as were reported. That's a lot of fixes.

nguyenvuminh - 5/5/2010 10:19:03 PM

+5 Boost

I would venture to guess that not too many car owners of different brands read their car manuals either.

recca7 - 5/5/2010 10:29:15 PM

+4 Boost

Did they really think majority of customers would read owners manual??

wins555 - 5/5/2010 11:21:58 PM

+3 Boost

This means that there are so many features that are complicated or useless anyway. This goes for all brands.

als723 - 5/6/2010 9:19:01 AM

+1 Boost

I don't read the whole owners manual, but if I am looking on how to do something specific, like pair my keyfob to my memory seat, or change my oil, it's good to have the manual.

Maybe they should make owners manuals in Kindle format so that when women open it up it gives the disclaimer lol.

thstone - 5/6/2010 5:45:23 PM

+1 Boost

We don't need no stinkin' owners manual!