J.D. Power & Associates Announce APEAL Winners, And Toyota Appears To Be Withering -- Why?

J.D. Power & Associates Announce APEAL Winners, And Toyota Appears To Be Withering -- Why?
The domestics are back and ready to roll, at least it appears so.

In J.D. Power's and Associates latest revelation, the APEAL Study, it "...examines how gratifying a new vehicle is to own and drive, based on owner evaluations of more than 80 vehicle attributes...The APEAL Study complements the recently released J.D. Power and Associates Initial Quality StudySM (IQS), which focuses on problems experienced by owners during the first 90 days of ownership."

Not only did General Motors make some serious moves with a couple of its models, Ford took home five awards thanks to the Expedition, Explorer Sport Trac, Flex, Fusion and Taurus. Essentially, Ford cleaned up the joint.

Here's where things get interesting though, it appears that one major brand has been sliding steadily.

Have you guessed it? It is Toyota.

In 2008, Toyota placed 11th from the bottom. In 2009, the brand placed sixth from the bottom. This year it is 2nd from dead last.


Meanwhile, Lexus was in fifth place for 2008 and in seventh for both 2009 and 2010, respectively. Uh, considering my experience with Toyota and Lexus products, I must say they are not that different. So, what's up with this study?

Are owner's perception of the brand changing?


What say you, Spies? Is something fishy going on here in the past three years OR had the brand taken a nose dive?


J.D. Power's press release follows:

WESTLAKE VILLAGE, Calif.: 15 July 2010 - For the first time since 1997, domestic auto brands, collectively, have surpassed import brands as a whole in vehicle appeal, according to the J.D. Power and Associates 2010 Automotive Performance, Execution and Layout (APEAL) StudySM released today.

In 2010, the APEAL score for U.S. domestic brands averages 787 on a 1,000-point scale-13 points higher than the score for import brands (automakers headquartered in Europe or Asia Pacific). By comparison, in 2009, import brands outpaced domestic brands by five points. Among premium models, import nameplates continue to retain a notable edge, but mass-market models from domestic brands outperform those from import brands.

Domestic brands have been improving steadily in vehicle appeal during the past four years, with the greatest improvement occurring between 2008 and 2010. Improvement in 2010 is driven primarily by high-performing models from Ford Motor Company and General Motors Corporation, including several models that are all-new or have undergone major redesigns.

"Domestic automakers have performed three important actions during the past two years that have led to their gains," said David Sargent, vice president of global vehicle research at J.D. Power and Associates. "Firstly, they have retired many models that demonstrated low appeal. They have also introduced new, highly appealing models to their lineups, and finally, they have improved their existing models through freshenings and redesigns."

New models introduced by import brands between 2008 and 2010 have similar APEAL scores as models retired by these import automakers during the same period (averaging 784 vs.781, respectively). In contrast, newly introduced domestic models have strongly outperformed the models retired by domestic brands (803 vs. 758, on average).

Historically, vehicle models achieving high APEAL scores have been shown to generate faster sales, higher profit margins, and less need for cash incentives. High levels of vehicle appeal also have a strong influence on customer recommendation rates. Among the most highly satisfied owners (APEAL scores averaging 950 or higher), 97 percent say they "definitely will" recommend their vehicle. However, among the least-satisfied owners (scores averaging below 400), only 8 percent say the same.

"When new-vehicle buyers go through the shopping process, vehicle appeal, along with price and perceptions of quality, is of major importance," said Sargent.  "Attributes such as exterior styling are primary determinants of whether a model makes the customer's consideration list in the first place, while other attributes-particularly those related to the interior of the vehicle-are critical in determining which model is ultimately purchased."

APEAL Model-Level and Nameplate Rankings


Ford captures five segment-level awards-more than any other vehicle brand in 2010-for the Expedition, Explorer Sport Trac, Flex, Fusion and Taurus. Audi, BMW, Chevrolet, Mercedes-Benz and Volkswagen each garner two awards. Audi receives awards for the Q5 and Q7. BMW models receiving awards are the 3 Series and 5 Series. Chevrolet receives awards for the Avalanche and Camaro, while Mercedes-Benz earns awards for the E-Class Coupe and S-Class (for a fourth consecutive year) and Volkswagen receives awards for the GTI and Routan. The Mercedes-Benz S-Class achieves the highest APEAL score of any model in the industry.

Also receiving awards are the GMC Terrain; Honda Fit; Land Rover Range Rover; MINI Cooper (for a third consecutive year); and Nissan Cube.

Only two models rank highest in their respective segments in both the 2010 APEAL Study and the 2010 Initial Quality Study (IQS) released in June-the Chevrolet Avalanche and Ford Taurus.

Five award recipients in 2010 are all-new models: the Audi Q5; Chevrolet Camaro; GMC Terrain; Mercedes-Benz E-Class Coupe; and Nissan Cube. According to the J.D. Power Web Intelligence Division, at the time of its launch, the Chevrolet Camaro generated particularly high volumes of online discussion centered on new-vehicle appeal. Compared with other new models released in 2010, discussion volume for the Camaro is twice that of the second-most-discussed model.

Porsche is the highest-ranking nameplate in APEAL for a sixth consecutive year. Suzuki improves more than any other nameplate in 2010, compared with 2009.

The APEAL Study examines how gratifying a new vehicle is to own and drive, based on owner evaluations of more than 80 vehicle attributes.  The 2010 APEAL Study is based on responses gathered between February and May 2010 from more than 76,000 purchasers and lessees of new 2010 model-year cars and trucks who were surveyed after the first 90 days of ownership. The APEAL Study complements the recently released J.D. Power and Associates Initial Quality StudySM (IQS), which focuses on problems experienced by owners during the first 90 days of ownership.


 

[Source: J.D. Power and Associates]








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FatnSassyFatnSassy - 7/19/2010 2:46:21 PM
+1 Boost
because they build crappy boring cheap machines.... DUH!


AmericaAmerica - 7/19/2010 4:28:35 PM
+4 Boost
I don't think that's it, because they have always built crappy boring cheap machines. The difference now is that their class leading marketing budget is now pointed at damage control instead of duping unsophisticated shoppers into to believing their cars are high quality.





F005F005 - 7/19/2010 2:52:49 PM
+11 Boost
I had been a big fan of Toyota’s “Quality First” conviction & was proud of their determination to deliver such promise. It is very sad to see this paragon of automotive excellence deteriorating due to complacency & greed….. This company is now managed by a wrong group of people whose common mentality is questionable.


tundrahqtundrahq - 7/22/2010 11:03:19 AM
+1 Boost
Very well said - couldn't agree more.

When I worked with Toyota a few years ago, I had a conversation with a junior Toyota manager who *hated* his job, hated the people he worked for, didn't want to do his job, but couldn't walk away from the pay or the security. In short, he was the worst kind of employee to have...and he worked for Toyota.

I suspect that junior manager's attitude was a result of growing too big too fast - we have proof of that now, don't we?


gkearns56gkearns56 - 7/19/2010 3:17:19 PM
+5 Boost
You can almost put Acura into the same category too. Who is designing their cars. The bird beak front and lack of delivery of a rear wheel drive "premium" car is starting may cause Acura to wither some. I think Toyotas designs are just getting boring.


tundrahqtundrahq - 7/22/2010 11:03:58 AM
-1 Boost
Acura is Asia's version of Oldsmobile - it will die a slow, agonizing death.


izfuneyizfuney - 7/19/2010 3:18:52 PM
+2 Boost
hmmm, what does this study have to do with actual sales ? Honda / Toyota pretty much own the mid size car market and both are financially successful .

So by APEAL you mean cars and models that are discussed the most online .. Then hell yeah we all discuss exotics and expensive impractical cars, but most of us would never own them.
Take GM as a case study, they have built the Sky /Solstice twins , Camaro, Pontiac G8 etc all highly stylized cars. Yet none of them translated into a sales win that dug the company out from the shit hole.
The point of this being is that APEAL (or any car brand that is chatted about ) has nothing to do with actual sales corelation ...

DeLorean any body ?



Agent00RAgent00R - 7/19/2010 4:30:23 PM
+3 Boost
Sir, this is the basis of the APEAL study:

The APEAL Study examines how gratifying a new vehicle is to own and drive, based on owner evaluations of more than 80 vehicle attributes. The 2010 APEAL Study is based on responses gathered between February and May 2010 from more than 76,000 purchasers and lessees of new 2010 model-year cars and trucks who were surveyed after the first 90 days of ownership.

There is NO correlation with sales, nor was it implied. It is about brand perception by ACTUAL owners.


r_driver04r_driver04 - 7/19/2010 5:33:14 PM
-1 Boost
Yep.


1BAD67C101BAD67C10 - 7/21/2010 10:46:10 AM
0 Boost
Badgewhore you need to re think what your trying to say and do i work for a chevy store and we are takeing more hondas and toyotas in then ever before becuse we are not lieing not and building cars trucks suvs cuvs that pepole want not like toyota owners there a pack of cows follow each other not drive what they rely want a fine AMERICAN VEHI BE AMERICAN DRIVE AMERICAN THATS WHAT I LIVE BY


0to600to60 - 7/19/2010 4:12:04 PM
-1 Boost
Land Rover near the top of this list proves its irrelevance


800over800over - 7/19/2010 4:13:52 PM
-2 Boost
If you take out all of the "Premium" brands what is the average score for the rest of the brands (say from Porche to Cadillac?)....wow Toyota is 3% below average on the looks scale....anyone surprised? (That's including premium brands) Anyone hear this recently:

That new Avalon is dead sexy!

Either way all this survey means is that the average person thinks a Corolla isn't as hot as a Porche. Back to sales figures for the real important stuff.


r_driver04r_driver04 - 7/19/2010 5:34:02 PM
-1 Boost
True.


LexSucksLexSucks - 7/19/2010 4:21:05 PM
-6 Boost
Toyota builds the most exciting vehicles on the planet.


uaw_laxuaw_lax - 7/20/2010 12:20:38 AM
+1 Boost
Half the cars you mentioned are no loner built. Funny you say in the same breath that the LF-a is a Toyota. minus the LF-A I cant think of ANY Toyota that would be fun to drive.


uaw_laxuaw_lax - 7/21/2010 1:52:33 AM
0 Boost
Badge whore once again you are wrong!

In performance testing, the RAV4 V6 4WD delivered a very quick 0-60 time of 7.2 seconds. All RAV4s can be equipped with either front-wheel or four-wheel


uaw_laxuaw_lax - 7/21/2010 11:29:25 AM
+1 Boost
Since you forget the topic ill explain again, toyota has nothing exciting to drive and no cars that get from 0 to 60 in under 7 seconds.


r_driver04r_driver04 - 7/19/2010 5:36:45 PM
-2 Boost
This is not rocket science. The funny thing is Lexus is #7. Whooowhhaaaatttt! Awesome.


giants10giants10 - 7/19/2010 6:08:01 PM
+4 Boost
Lincoln really? I guess cab drivers voted on that one.


enthusiastx11enthusiastx11 - 7/19/2010 6:24:24 PM
+2 Boost
what's most interesting is that this is a survey of OWNERS--so they should be pre-disposed to like the product they just bought. guess those toyota owners realize quite quickly that they've acquired a toaster oven on wheels.


uaw_laxuaw_lax - 7/20/2010 12:21:48 AM
+1 Boost
Are there any Toyotas that get from 0 to 60 under 7 seconds?


enthusiastx11enthusiastx11 - 7/20/2010 8:20:27 PM
+3 Boost
yes, there are several toylex that go fast in a straight line. just be sure to use the grab handle if you have to take a corner....body roooollll.


1BAD67C101BAD67C10 - 7/20/2010 8:02:48 PM
+2 Boost
HATEPUSS FOLLOW YOUR NAME PUSS LMAOO


uaw_laxuaw_lax - 7/21/2010 1:50:06 AM
+1 Boost
I give you that one although it's low number in terms of sales and has three recalls in the past 3 years. other than that you have nothing.


uaw_laxuaw_lax - 7/21/2010 1:54:26 AM
+2 Boost
PS hatepusss sorry if I hurt your feelings so bad you have to degrade yourself and result to personal attacks.


uaw_laxuaw_lax - 7/21/2010 11:33:08 AM
+1 Boost
Many drivers dont think a car that can get from o to 60 in under 7 seconds is stupid. sorry your toyota has none and charge more than other brands that do.


tundrahqtundrahq - 7/22/2010 11:08:13 AM
-1 Boost
LOL - That's a pre-requisite for become a UAW manager.

First, you have to have a completely unrealistic set of expectations.

Second, you have to believe that anyone and everyone in the world "owes" you.

Third, you have to be a little dumb.

Fourth, you have to talk about "solidarity" while simultaneously trying to screw anyone who gets in your way.

Finally, you have to be a pathetic moron to cheer on unions yet deny that you're a socialist.

...I should make this a blog post!


1BAD67C101BAD67C10 - 7/22/2010 4:31:33 PM
+1 Boost
the toyota task is on the blog trying to bash back lmaoo skrew toyota thats all


1BAD67C101BAD67C10 - 7/22/2010 4:40:02 PM
+1 Boost
tundrahq Badgewhore craig list tickets to japan they need more fans there GM RULES


1BAD67C101BAD67C10 - 7/24/2010 1:34:13 PM
+1 Boost
THEY DID THIS TO THEM SELFS NO ONE HELP DO THIS TO TOYOTA THEY HAVE LOST WHAT THEY LOVED TO DO IS BUILD GOOD NICE CARS NOW GM IS DOING JUST THAT REMEMBER HAPPIEST PEOPLE PAY THE MOST


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