Nissan setting up a rapid-reaction task force in the United States for Leaf launch

To nip problems in the bud, Nissan Motor Co. is creating a rapid-reaction task force in the US to deal with any customer complaints that may arise after the launching of the Leaf electric vehicle next month. Hitoshi Horie, manager of quality and customer satisfaction, told Automotive News that this team of technicians will be headed by about 10 lead engineers who were trained in the Leaf's battery-driven drivetrain.

They will be based in Los Angeles initially. The team was created so that there are technicians who could readily go to customers when there are problems and resolve them as soon as possible.
Read Article

uaw_lax - 11/13/2010 1:28:03 PM

-2 Boost

A fleet ow tow trucks!

rxh8me9000 - 11/14/2010 4:03:33 AM

0 Boost

Can these engineers help the people that will be having buyers remorse after realizing they have a squashed Prius in their garage?