GM Takes A Lesson From Toyota - How Not To Handle A Crisis

For years General Motors Co. has wanted to be more like Toyota Motor Corp. It wanted to sell more passenger cars like Toyota. It wanted Toyota's reputation for reliability. But in one area, GM is doing everything it can to not be like Toyota.

As federal safety officials began investigating the cause of fires that followed test crashes of its Chevrolet Volt electric vehicles, GM shifted into communications overdrive, trotting out senior executives and engineers to talk about the issue and launching a customer-care initiative.

Analysts say the Detroit automaker wants to be sure it is not seen as sitting on its hands and downplaying a safety issue — a trap Toyota fell into after a deadly 2009 car crash killed four people and set off fears of sudden uncontrolled acceleration in Toyota and Lexus vehicles.



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Hoorayforpeepee - 11/30/2011 8:02:19 PM

+2 Boost

The truth is that the Volt has a serious problem that needs a close look when it comes to post collision emergency protocol.

Toyota had no problem except a bunch of dumb rednecks confusing pedals

Joe_Limon - 12/1/2011 10:44:42 AM

+3 Boost

A serious problem that would require you to sit in a broken the vehicle for 1-3 weeks in order to affect you lol. And even then you have a ~67% chance nothing will happen.

grenouille - 11/30/2011 10:58:28 PM

0 Boost

Well have fun GM with this one and all I can wish them is ...go to hell with your crap... and i hope Toyota will take this occasion and get even at them , but then again ther're not that stupid....

theman440 - 12/1/2011 5:48:31 PM

+1 Boost

Another GM debacle...

acronis - 12/1/2011 11:21:52 PM

+1 Boost

Every one knows it's the UAW's fault.