Lexus Hijacking Apple Genius Bar Concept To Coddle Customers

Lexus has long been known as the king of customer service in the auto industry. It annually leads J.D. Power’s customer-satisfaction rankings. And last year when supply-constrained Lexus couldn’t come through with enough of the right vehicles to hold on to its lead in the U.S. luxury market, the brand and its dealers instead focused even more on doing right by the customers they already had.

Now, believe it or not, Lexus is extending itself even more on behalf of its customers. The Toyota-owned upscale marque is taking a page from Apple and creating its own Genius Bar of sorts.



Read Article

kpaxx - 4/13/2012 10:02:08 AM

+3 Boost

Again! Lexus concentrating on everything except what really matters...i.e. the car itself, engine, transmission, chassis, driving dynamics, durability, true luxury...

kpaxx - 4/13/2012 11:29:47 AM

+3 Boost

Read many reviews on the new GS though it has improved it is still not up to snuff. One or two good reviews does not make the lot..

LexSucks - 4/13/2012 2:47:55 PM

-6 Boost

"maybe you missed the reviews for the new GS, or the launch of the IS-F or LF-A...so now an LS isn't considered 'true luxury'??"


- The GS needs a V8, The IS-F and LF-A were only popular during "Launch". They've become stale since and no one talks about them. And the LS? Who cares? I'm not 70 years old yet.

Henanamani1 - 4/13/2012 10:07:22 AM

0 Boost

Lexus has the BEST customer service!

LexSucks - 4/13/2012 2:49:29 PM

-8 Boost

But they don't have the best cars. I'd take a great car with crappy customer service than a boring car (Lexus) with great customer service.

Lemonade - 4/13/2012 5:31:58 PM

+5 Boost

@LexSucks.. It amazes me that people still respond to you. Then again, it's folks like you that generate traffic on autogossip.com. Troll on Brother!

Mason3Robert - 4/14/2012 1:14:02 AM

+3 Boost

Its one or two IDIOTs....and I mean IDIOTS on this site that appears to revolve their lives around cars/things/ideas that they despise/hate/dislike/detest whatever....

IF YOU DONT LIKE TOYOTA/LEXUS WHY ARE THEIR NAMES ALWAYS IN YOUR MOUTH? YOU WASTE MORE OXYGEN TALKING ABOUT WHAT YOU DONT LIKE, RATHER THAN WHAT YOU DO...just an observation L