Quality Job None? Toyota Mounts 1 Million Vehicle Global Recall For Airbag, Wiper Glitches

Quality Job None? Toyota Mounts 1 Million Vehicle Global Recall For Airbag, Wiper Glitches
By Yoko Kubota

TOKYO (Reuters) - Toyota Motor Corp will recall 1.1 million cars globally for two separate defects, including 752,000 Corolla and Corolla Matrix vehicles in the United States to fix airbags that could be deployed inadvertently, the automaker said on Wednesday.

It is the third Toyota recall since October to involve more than a million cars, and it comes as the company tries to recover from a damaged reputation following a series of recalls between 2009 and 2011 that were related to unintended acceleration problems.

An IC chip in the airbag control unit can malfunction when it receives electrical interference from other parts in the car, causing the airbags to deploy when it is not necessary, Toyota spokesman Naoto Fuse said.

Toyota is also recalling certain Corolla and Corolla Matrix vehicles in Japan, Canada, and Mexico.

The problem has caused minor injuries such as abrasions in 18 cases that have been reported, he said. Two accidents have been reported by customers outside Japan, although Toyota has not been able to confirm them, he said.

Toyota will add an electrical signal filter to the airbag control module to the recalled vehicles -- repairs expected to take an hour to hour-and-a-half, he said.

The spokesman declined to disclose the costs involved.

LIMITED FINANCIAL IMPACT

TRW Automotive Holding Corp has manufactured the airbag control unit in the vehicles, although the problematic chip is supplied by another company, an employee at TRW's Toyota office told Reuters.

He declined to say where TRW buys the chips from.

The financial impact from the airbag recall is likely to be limited, possibly costing Toyota about 5 billion yen ($55 million), said Koichi Sugimoto, a senior analyst at BNP Paribas in Tokyo.

Toyota may ask suppliers to compensate, he added.

"While this cannot be ignored, this amount is not going to dent Toyota's operations and share prices are unlikely to be impacted much," he said.

Separately, Toyota will also recall 385,000 Lexus IS and its series, including 270,000 Lexus IS vehicles in the United States over wiper problems, Toyota spokesman Fuse said.

The wiper arm nut of the front wiper in these vehicles may not be tight enough and the wiper may not work under certain weather occasions, including in snow.

Toyota will exchange the nut in repairs that will take about 30 minutes, Fuse said.

Toyota has been showing signs of recovery from the recall crisis and won back the crown as the world's top selling automaker in 2012 from General Motors.

In an effort to move past its safety crisis, Toyota proposed last month and got approval from a judge to spend $1.1 billion to settle one of the biggest U.S. auto class-action lawsuits over claims that millions of its vehicles accelerated unintentionally.

Toyota has not admitted fault in proposing the settlement.

As automakers including Toyota increasingly use shared parts for various models, the number of recalled vehicles have tended to balloon.

In October, the automaker also recalled 7.4 million vehicles globally to fix malfunctioning power window switches, and in November it recalled 2.8 million vehicles for a steering glitch.

Toyota is set to announce its October-December earnings results on February 5.

(Additional reporting by Norihiko Shirouzu; Editing by Daniel Magnowski and Ken Wills)


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Agent009Agent009 - 1/30/2013 11:10:04 AM
+1 Boost
Glad this is "just" a recall for substandard "quality" components.

Wouldn't want them to be counts as a JD Power "quality" defect.

After all isn't that all that really matters?




PUGPROUDPUGPROUD - 1/30/2013 11:25:01 AM
+1 Boost
Ok I get it....whomever becomes the biggest car manufacturer in the world has the largest and most frequent recalls. Funny how that works !


Agent009Agent009 - 1/30/2013 11:43:30 AM
+1 Boost
Actually the bigger you are and the more parts you share, the more problematic the recalls become.

But in general you also lose the ability to blame quality issues on one model. It is now most of them.

So the logic defies me...

Research firms focus on single model issues (IE: My Ford Touch) to penalize the entire brand in the reliability studies, but fail to account for massive failures across the company by defective components.

go figure



NeoReaperNeoReaper - 1/30/2013 2:23:36 PM
+2 Boost
Who's downvoting Agent009 for making sense? Too many people depend on others (ie a company like JD Power) to analyze information that's openly available. if people knew how to come to there own conclusions, companies like Toyota wouldn't have this "impervious" PERCEPTION of quality and reliability.


800over800over - 1/30/2013 2:51:42 PM
+1 Boost
I guess you and agent don't know the difference between a recall and a reliability then. If a part breaks while you're driving it = reliability issue. In the example of the recall... 18 poeple had a airbag go off. They have a severe problem with THEIR vehicle. The 1 million people who never experienced this have their car fixed when they come in for service obviously aren't as upset or traumatized as the people who actually had an airbag go off.

In the case of Ford...people hate how the system works and they complain about it. So it shows up on surveys. Either way if you want to talk reliability....what current mass production brand would you say has better reliability (over the life of the car)? Honda? Maybe...anyone else?


USNA1999USNA1999 - 1/30/2013 3:06:07 PM
0 Boost
So according to your logic if an airbag blows up in your face while driving this would be consider a reliability issue (breaks while driving). Keep drinking the kool aid, these cars are not as bullet proof as you would think, they ALL have issues. The bigger TM gets, the more problems (defects, reliability issues, recalls whatever you want to call them that makes you happy) they will have.


USNA1999USNA1999 - 1/30/2013 4:21:02 PM
0 Boost
Oh but wait, there is more! How about if all these "unreliable" car manufacturers just call everything a recall for the first 3 to 4 years while the cars are still under the manufacturer's warranty? Wouldn't this put them on top of Consumers Report and JD Power? You will call all their issues and defects "recalls" and the cars will no longer be consider unreliable. Isn't the ideology behind buying a "reliable" car to prevent excess trips to the shop? I guess TM is leading on trips to the dealer regardless if they are reliable or unreliable. Too funny!


USNA1999USNA1999 - 1/30/2013 3:14:20 PM
0 Boost
BTW If the cars of the same 18 people fail to start due to whatever reason (ie. ignition coil) is that a reliability issue or a reacll "defect." I guarantee you that if you are trying to get to work in a "cold as hell morning" and your car fails to start, you will call the car unreliable on any survey eventhough the manufacturer calls a recall on it.


Agent009Agent009 - 1/30/2013 4:19:41 PM
+2 Boost
Great example.. then you have the dreaded multi dings:

Using your ignition coils as an example. JD Power and CR both ding reliability of older VW products for a massive recall of coils due to a manufacturer issue.

The problem?

The issue surface with consumer complaints so they ding em. A recall came later.

If the recall came first they would not have been dinged in the survey, it is covered by the recall instead.

The point is none of these systems are fair.

A recall on a model may only affect 10% of a model production and some can argue it shouldn't be counted. (there is logic to this)

But then again an issue with "My Touch" does count, even though the same percentage is affected.

Where do you draw the line?

Some of the issue is JD Power won't go back on the dependability study and revise figure if 6 months later 5 massive recalls plague the same brand across the board. The study is booked and closed, giving the consumer a false sense of security if at a later date huge issues arise that were hidden.




800over800over - 1/31/2013 2:10:59 PM
+1 Boost
USNA what you posted is exactly the point...the people who experience the problem are more upset. If you were one of the countless who had a recall for a faulty ignition coil but never had a problem you'll have less of a problem. EITHER way a recall pulls in people who have no problem and never will.

When I buy the next version of windows and they send me a patch (recall) to fix a security issue I just hit download and don't think about it. IF i get a virus before they issue the patch I'm pissed. See the difference?


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