Evidence Shows That GM Have Been Too Busy Defending Itself To Correct Safety Defects

However many times General Motors Co. CEO Mary Barra says the automaker’s customers “are our compass” in the expanding ignition-switch recall mess, the mounting evidence suggests the buying public was anything but a priority over a decade of denial, dysfunction and at least a dozen deaths.
Reversing that perception will not be easy. Documents under scrutiny by congressional investigators and media organizations confirm damning details likely to prove problematic for GM — to put it mildly. They’re fodder for trial lawyers trolling for high-value cases, as well as members of Congress expected to grill Barra next week over two days of high-profile testimony. Example:
GM engineers learned in May 2009 that “black boxes” in Chevrolet Cobalts confirmed the compact sedans carried a defect that could result in fatal crashes. But it took nearly five more years — time marked by a historic bankruptcy, an initial public offering, a new slate of directors and four more CEOs — before the company issued a recall to address problems it first discovered 13 years earlier.
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