OUCH! Consumer Reports Says The Mercedes-Benz CLA250 Is A Really Nice Civic

OUCH! Consumer Reports Says The Mercedes-Benz CLA250 Is A Really Nice Civic

Overpriced for what you get is one comment in our CLA250 tester’s logbook that seems to sum up this entry-level Mercedes. “It’s a really nice Civic,” said another. “If this were my first M-B, I may not get another,” said one driver. Other staff pointed out that despite the car’s high style, there is little content here for the money.

So what went wrong?

When you have $36,000 to spend on a stylish and sporty car, you expect to get some decent metal for your moolah. The problem with the CLA is that you’re not likely to get one near the tempting $30,000 base price, since features such as heated seats, automatic climate control, and iPod control cost extra. And a backup camera—which this long-slung coupelike looker desperately needs—only comes with a $2,370 multimedia package.

Dynamically, the CLA falls on its face with an uncomfortable ride, uninspired drivetrain, and poor visibility. While the styling drew a fair amount of admiring glances and its 28 mpg overall fuel economy is commendable, the overall package fails to ignite any passion at our track.

This was a car that was supposed to be Mercedes' savior to bring less-affluent buyers into the fold. Our testers think those shoppers could do better elsewhere.


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Car4LifeCar4Life - 5/7/2014 1:52:33 PM
+4 Boost
uhhh...yea, Consumer Reports also named the Hyundai Santa Fe as the best SUV of 2014 and the Prone to explode/catch fire Tesla as the Best Car of 2014...

Credibility ZERO




GermanNutGermanNut - 5/7/2014 2:07:21 PM
-2 Boost
Audi's approach of making the A3 Sedan very similar in looks, interior materials quality, driving dynamics, ride and technology as its larger and more expensive stablemates such as the A4, A6, and A8 was a very smart decision. A3 Sedan buyers are introduced to a design theme, quality and technology that is representative of the brand's more expensive sedans.

Like Car and Driver said, the A3 doesn't make you feel as if you're in the cheapest Audi, but rather the smallest.

Mercedes-Benz clearly makes you feel like you're in the cheapest (and smallest) Mercedes-Benz.


Car4LifeCar4Life - 5/7/2014 3:09:11 PM
+2 Boost
@GermanNut, Audi had no choice but to offer more standard equipment and more practicality, otherwise the A3 would not have anything to offer.

"Like Car and Driver said, the A3 doesn't make you feel as if you're in the cheapest Audi, but rather the smallest."- uhhhh last i checked the entire Audi line up are smaller or larger versions of eachother, currently Audi's biggest obstacle hence the A8's now PATHETIC sales

The CLA sales style, image, and youthfulness while the A3 sales practicality. Even after Benz gave Audi the advantage by offering limited interior room, harsher ride, less standard equipment, the A3 barely managed to move 2,000 units.

Come On

The Launches speak for themselves

1 MONTH 2159 A3 Sold 1 WEEK 2300 CLA SOLD
1 MONTH 4895 CLA SOLD



GermanNutGermanNut - 5/7/2014 4:19:54 PM
-2 Boost
That is why Audi is completely changing its design direction and introducing a new more differentiated and aggressive design philosophy, which will debut with the 2015 A4 and Q7 models.

A huge reason why the CLA was able to sell over 4,000 units in its first month is because there was no competition. The CLA had the market to itself.

Now look, once the A3 Sedan went on sale the CLA can't even manage 2,000 units. Even worse is the fact that CLA's numbers were consistently declining BEFORE the A3 Sedan went on sale.

It looks like people are starting to realize the Mercedes-Benz CLA promises a lot more than it delivers (hence the declining sales before the A3 Sedan was on sale) and that the Audi A3 Sedan is a better overall car in the entry-level segment (hence the A3 outselling the CLA by some 600 units in its first month).

The A3 Sedan will also get a TDI clean diesel variant along with a cabriolet and a high-performance S3 Sedan.

Audi clearly put a lot of thought into the A3 Sedan and its fantastic sales results are the market's validation that Audi did a fantastic job.


cidflekkencidflekken - 5/8/2014 4:32:32 AM
+2 Boost
Ah, Nuttie. The King of Selective Perception. No, the CLA's sales downturn was already occurring since its debut, thanks, in large part to inventory issues. February and March's sales were already at 1900 and 1700 respectively, prior to the A3's sale date.

Regarding the CLA. Mercedes can fix a harsh ride with the appropriate suspension adjustments. They can improve the interior as they've easily done in the past. If consumer demand and sales calls for it, that is.


GermanNutGermanNut - 5/8/2014 10:17:10 AM
-1 Boost
cidflekken, it's a combination of very poor supply and demand planning on Mercedes-Benz's part combined with the CLA's shortcomings that we have discussed. Either way not a good scenario if you can't supply enough product to meet demand just as a competitor is launching its new model and your car is losing comparison tests to said competitor and getting many negative reviews in the press.


GermanNutGermanNut - 5/7/2014 1:59:01 PM
+2 Boost
Credibility zero or not, this will hurt Mercedes-Benz's sales prospects for the CLA. Many people read Consumer Reports and if you haven't noticed, the Consumer Report's criticisms of the CLA are found across many publications, including those with credibility such as Car and Driver, Edmunds InsideLine etc.

Like I've said many times before, the Mercedes-Benz CLA is not indicative of Mercedes-Benz's other vehicles like the S-Class or even C-Class in terms of its materials quality, ride, handling etc. but the entry-level buyer's first impression of the Mercedes-Benz brand will be of the CLA - which doesn't help Mercedes-Benz in accomplishing its goal of getting young CLA buyers into the brand and then have them move up the ladder to more expensive Mercedes-Benz cars as they get older and more affluent.

The same criticisms are echoed throughout many publications and they are:

1) Poor interior materials quality
2) Very harsh ride
3) Uninspiring driving dynamics
4) High price when optioned with luxury extras


cidflekkencidflekken - 5/8/2014 4:28:59 AM
+1 Boost
Newflash: CR trashed the 2012 Honda Civic, even took it off its recommended list, and the Civic still was the top-selling compact car. And the Santa Fe, its SUV of the year or whatever, nowhere near challenging the CR-V and Escape. Bottom line: CR doesn't mean diddly.


800over800over - 5/9/2014 10:12:23 AM
+1 Boost
Hey Cid,

After CR "trashed" the Civic, Honda Changed the car for an unprecedented two year cycle. Just to get back into CR's good book. You may not agree with CR....but they do have clout.


w222w222 - 5/7/2014 2:30:07 PM
+7 Boost
When I was picking up my car at a local MB dealer they had an CLA event. There was definitely a younger crowd. Just out of curiosity I sat in one and completely agree with CP's assertions. I've been a long time MB fan and this was a bit disappointing. I understand it's an entry level car but the price certainly buys better quality else where. You are paying a premium for the styling and as much as I hate to admit... also the badge.


gkearns56gkearns56 - 5/7/2014 4:01:35 PM
+2 Boost
Totally agree. When at MB for a recent oil change, I took one for a short spin. It road extremely rough, very loud inside the cabin and the material inside felt cheap.

My thought is that MB, BMW and Audi should BYPASS trying to sell in that so called "entry-level" market. It just doesn't seem right because all those 3 companies represent a "Premium" brand; not a Toyota, Honda or whoever your favorite is. I just felt the quality of the CLA was NOT up to the typical MB standards inside.

@Car4Life: I personally think C/R does a decent job on their reporting, other than the car reviews. The thing I don't like about their car reviews is, one year they'll recommend a particular vehicle and the next year seem to have fallen off the mark already.


vdivvdiv - 5/7/2014 3:23:08 PM
+2 Boost
A really nice Civic gets a much better fuel efficiency than 28 mpg. As GermanNut mentioned a better comparison may be between a new CLA and a gently used C-class. Why not opt for the latter?


JDMUSMuscleJDMUSMuscle - 5/7/2014 3:30:13 PM
-2 Boost
We live in a society that worships the European luxury brands without really thinking much, and I am glad to see Consumer Reports trying to speak out against this trend.

Because really, Mercedes or BMW are merely overpriced Lexus or Infiniti, and Ferrari and Lambo are just overpriced toys for 50 year old teenagers with money.


GermanNutGermanNut - 5/7/2014 4:19:13 PM
-2 Boost
That is why Audi is completely changing its design direction and introducing a new more differentiated and aggressive design philosophy, which will debut with the 2015 A4 and Q7 models.

A huge reason why the CLA was able to sell over 4,000 units in its first month is because there was no competition. The CLA had the market to itself.

Now look, once the A3 Sedan went on sale the CLA can't even manage 2,000 units. Even worse is the fact that CLA's numbers were consistently declining BEFORE the A3 Sedan went on sale.

It looks like people are starting to realize the Mercedes-Benz CLA promises a lot more than it delivers (hence the declining sales before the A3 Sedan was on sale) and that the Audi A3 Sedan is a better overall car in the entry-level segment (hence the A3 outselling the CLA by some 600 units in its first month).

The A3 Sedan will also get a TDI clean diesel variant along with a cabriolet and a high-performance S3 Sedan.

Audi clearly put a lot of thought into the A3 Sedan and its fantastic sales results are the market's validation that Audi did a fantastic job.


VoranaVorana - 5/7/2014 5:21:26 PM
+2 Boost
CLA looks is growing on me - but I wont buy one cuz its down on substance.
A pop car for the popcorn airheads.


CarCrazedinCaliCarCrazedinCali - 5/7/2014 6:42:39 PM
+6 Boost
haha, I called that! Stupid CLA garbage


nguyenvuminhnguyenvuminh - 5/7/2014 7:18:39 PM
+2 Boost
I've posted this before and that is I like MB more than BMW and Audi, and GermanNut is funny in his fervor for Audi. Having said that, I do like GermanNut's summary "the A3 doesn't make you feel as if you're in the cheapest Audi, but rather the smallest. MB's CLA makes you feel like you're in the cheapest (and smallest) MB.". I think it's correct. I've also seen his postings that are favorable towards MB, especially if it's to the detriment of BMW :-)


MattDarringerMattDarringer - 5/7/2014 8:00:42 PM
0 Boost
People buy Mercedes for their ghetto bling tastelessness not because they are good cars. As a luxury, near premium, the Lexus ES is worlds better for the same price. As a German sport sedan, the Jetta GLI is a better drive for the money. For the price of a CLA I can have a 300 John Varvatos. The fervor for the CLA makes no sense. As a front driver, the CLA is not as refined as some very, garden-variety front drivers. They are easy profit for us, but terrible cars.


Henanamani1Henanamani1 - 5/7/2014 9:39:07 PM
+1 Boost
THANK YOU CR! TOTALLY AGREE!


WeaponWeapon - 5/8/2014 12:40:25 AM
-2 Boost
@Car4Life - Are you trolling? Tesla Model S actually does deserve car of the year, have you actually driven it? And the fire thing is overblown, it is less likely to catch on fire then any gasoline car on the market, don't be a tool of the mass media.


Car4LifeCar4Life - 5/8/2014 10:37:50 AM
+2 Boost
LOL @weapon, "And the fire thing is overblown"- REALLY try telling that to the shareholders and families involved!


bigheadmazdabigheadmazda - 5/8/2014 1:26:41 PM
+1 Boost
I don't even know why this debate keeps going on and on. The A3 is simply a better all around vehicle than the CLA. Mercedes clearly has been outdone this time around. I have yet to read any comparison test where the CLA beats the A3.


cptloucptlou - 5/8/2014 5:19:52 PM
0 Boost
Well, another publication saying the emperor has no cloths on, the cla bites. Way to ruin all first time buyers that won't be back for a second one. Lowering the price won't help either, merc needs to add 10k worth of luxury into the platform and keep the price the same to compete. Shame there isn't enough profit margin in it to do that...this is A3 territory. End of year results will solidify the failure called cla.


cptloucptlou - 5/8/2014 5:22:30 PM
0 Boost
oh yeah, and A3 tore the cla a new one.


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