Are You Being Serviced?

Servicing my Corvette is only marginally more pleasurable than filling out my tax return. First, I stand around the service desk waiting for a bleary-eyed “advisor” to acknowledge my existence. Then the employee asks if I want to wait for my car or… if someone’s picking me up. If I hang fire, I’m confined to a waiting room with all the charm of a correctional facility. If I leave, I have to call to see if the job’s done. When I pick up my ‘Vette, previous experience has taught me to inspect it for familiar desecrations– oily boot marks, additional miles, changed radio stations, etc. Oh, and to make sure the job’s actually been done. Sound familiar?

If not for warranty work, many of us would never darken the driveway of a franchised dealer’s service department. Service advisors may know plenty about the vehicles they handle– note: may– but the vast majority of them are number takers, not friendly automotive experts ready to discuss the finer points of maintaining your pride and joy. They’re more interested in trying to sell you an additional service. (Would you like us to fill your tires with nitrogen?) And once your second largest financial purchase disappears into the bowels of the service department, the advisor has no clue what’s happening to it. Nor do they care. They’ve moved on to their next victim.


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horta - 9/12/2006 4:33:37 PM

+1 Boost

Getting either of my Lexus serviced is actually fun for me. Why, because I get my pick of a Brand new Lexus Loaner car. Currently I have my LS400 in and am driving a '07 GS350. It had 10 miles on it and now has 210 plus my wife and I are taking it to Key West this weekend. I told my service guy to take his time.

The way Lexus spoils me rotten when it comes to service is 100% the main reason why I will only consider another Lexus for my next car.

I have had in the past
Oldsmobile
Pontiac
Cadillac
Honda
Chrysler
and my Mother and aunt have BMW and Mercedes. They are beyond sick and jealous every time I show up at their houses with a new Lexus loaner (I kind of do it on purpose)....

mstangpny07 - 9/12/2006 4:43:19 PM

+2 Boost

I got a 530i loaner for my 03 X5. Not bad.

PlanoA4 - 9/12/2006 5:01:22 PM

0 Boost

Well, you still have to deal with those pesky unscheduled recalls. (snicker snicker) BTW aren't those technically a service item? err issue...

Rupert - 9/12/2006 6:30:15 PM

+1 Boost

my neighbour has an old (last shape) audi a3, as a loaner got a brand new one.
thats pretty good.

vcowman - 9/12/2006 10:33:02 PM

+1 Boost

christ man you have a vette? S4 is good enough :)