Too Big To Care? GM Fails To Do ANYTHING After 2015 GMC Canyon Goes Up In Flames With Only 9,500 Miles

If I were GM, I'd almost want the carcass to do some investigation. Yes, it could be an example of a freak accident, but if it is something that is a defect, that's another story. With 9500 miles on it, I would imagine it had been serviced--say an oil change--and I would wonder if some carelessness at the dealer was the culprit.

GM should at least pretend to care. People might get the (possibly?) wrong impression that GM doesn't care about its consumers, and only cares about selling vehicles and receiving bailouts so they can do it all over again.

Given how this is spinning against them, Mary Barra should place a direct call.

LOL, i like your train of thought

Another example of a bias against GM in this site.

Today - quite a number of vehicles will catch fire and burn up - NO evidence has been presented that this fire was the result of a defect - or for that matter that ANY of the others were as well - yet GM is being tried and convicted before any FACTS are on the table. What evidence about the actual fire DO YOU HAVE that YOU CAN PRESENT TO US - that even implies that this was the result of a defect in the vehicle?

And regardless of the actual cause - this is not something I would expect to be the area for Mary Barra.

The reason Mary Barra should call the guy is because GM is getting speared in social media and making the call would have a huge positive effect.

@tomM... You are calling out the site as biased but I just saw your comment on the f150 article saying "who would pay for a ford" and "professional grade" as it relates to GM over ford. I'm all for equal press but... This isn't exactly professional grade. I've owned them all (ford, dodge/ram, gmc, and Chevy) but GM's track record isn't something I'd call superior right now.

The problem in this case - is the involvement of an insurance company - who now owns the vehicle. This creates a legal framework and steps involved in the process. You can bet that the insurance company will investigate the fire - and attempt to determine the cause - and take the appropriate steps to make a recovery should they determine there was negligence on the part of GM. However - that is a process that has happened LOTS of times over the years - and companies already have a legal framework set up for it. I doubt Mary Barra would be involved. But I do not see any mention of fires that happened this past week in any other vehicles - even though a number of them did. Why complain JUST about GM if you are trying to be fair?

AS far as MY comment about "professional grade" - my point was not that Gm was superior to Ford - but that GMC is positioned above Ford and Chevy and is more exclusive and already in that price range. AS far as superiority - I do not see Ford being any more reliable than GM. And as an example - I can get really great GM 8 Speed Automatic in the GMC - and a ZF 8 Speed in a Ram - while Ford still has a 6 speed - and while Ford will eventually have a 10 speed - they are producing that transmission with GM.

TomM writes "...NO evidence has been presented that this fire was the result of a defect..."

I agree. If someone were to contact me regarding this matter, and I was a GM representative authorized to comment on such matters, I'd issue the following statement:

"This matter has come to our attention, and we are sorry for Mr. X's loss of property in this unfortunate incident. We are awaiting for authorities to conclude their investigation, and to ascertain the cause of the fire. If they should determine that it was caused by a defect or design shortcoming in a GM vehicle, then we will promptly assign the appropriate resources to address this matter."

A response like this would indicate (a) we don't have a "we don't give a rip attitude" and (b) we respect investigators who are currently on the job rather than dismissing them because we'll do an internal investigation, which could be viewed by many as a cover-up should it not find GM at fault.

Just my two cents.

Time for a Nick Nurray style YouTube campaign!
T

Maybe GM does not care until the death count is at least a dozen and likely to go higher.