Audi And Mini Declared Tops In Dealer Service In Latest JD Power Customer Service Index Study

Audi and Mini were the two winners in customer satisfaction at dealership service departments in a benchmark study that J.D. Power and Associates released today.

Mini was the highest ranked mass-market brand in J.D. Power’s 2016 U.S. Customer Service Index Study while Audi was the top luxury brand.

Mini, which finished second in last year’s study, scored an 858 on a 1,000 point scale, up from 834 in 2015.

Buick, GMC, Chevrolet and Hyundai rounded out the top five.

CarCrazedinCali - 3/17/2016 7:08:02 PM

+1 Boost

good job MINI, this is not the first time you've been tops on the list!

cidflekken - 3/17/2016 11:37:17 PM

+1 Boost

Gotta give credit where it's due. In my many years of car ownership, Audi easily has the been the best dealer service experience Iv'e had.

MDarringer - 3/18/2016 12:29:39 AM

+2 Boost

I love how two problematic brands did this

knowitall1985 - 3/21/2016 2:03:01 PM

+1 Boost

Lexus has been the best for me for 20years.....