RECALL ALERT: Tesla's All-New Model X Due For Third-Row Fix

Well, that was fast. Tesla's all-new Model X, which we believe will be one of 2016's most important vehicles, has been put in a rather precarious situation. That's because it was recalled for a problem with its third-row seating.

This is a big deal because the vehicle:

1) Just launched; and,
2) It is important that the third-row is safe given that's the BIG sell with the Model X, AND it's typically where owner's pride and joy will reside.

According to reports the 2,600 recalled units have a fault with the third-row seating only if they were built before March 26. Apparently, the locking hinge that lets the third-row seat fold forward may not work correctly and let the seat back slip in the event of a crash.

Tesla is saying that it has solved the problem and all the fixes should be complete in five weeks' time.

That said, if you own a Model X, give your local Tesla service center, stat.

We'll be keeping an eye out for any more recalls of the Model X. Given Tesla's track record with reliability this does cause us some concern though we've seen other vehicles launch with a recall straight away to have no other major problems down the road.

Tesla's email to customers read as follows:

We are emailing to inform you of a proactive action Tesla is taking to ensure your safety as a Model X owner. Tesla's internally conducted crash testing demonstrates that Model X will be the first SUV to receive the highest safety rating in every category, and we are committed to ensuring that it remains the safest SUV in the world.

Recently, during an internal seat strength test that was conducted prior to the start of Model X deliveries in Europe, the recliner in a third row Model X seat unexpectedly slipped. The recliner, which is provided to us by an outside supplier, is the locking hinge that allows the third row seat back to fold forward, and if a recliner were to slip during a crash, the seat back could move forward. Similar testing was conducted before the start of deliveries in North America, with 15 confirmation tests having been conducted without a single recliner failure. Despite these prior successful tests and no reports of a third row seat slipping in any customer vehicles, we have decided to conduct a voluntary recall as a precautionary measure and will be replacing all affected third row seat backs.

Our records show that you own a Model X affected by this voluntary recall. We will shortly send you an official recall notice by mail, but we wanted to alert you to this action as soon as possible.

A fix to this issue is already in place. We have worked with our supplier to develop a new recliner design with improved quality that resolved the issue. We are now constructing new third row seat backs to match all affected vehicles. Your service center will contact you to schedule the installation of your replacement seat backs as soon as they are available. Based on current production rates, we expect all replacements to be completed on a rolling basis over the next five weeks. We will accelerate this timing if possible.

Until the recall is performed, you may make full use of your Model X, although we ask that you temporarily not have anyone sit in the third row seats while the car is in use. We recognize that not having the use of your third row seats for the next few weeks will be an inconvenience, but your safety is our primary concern. We assure you that we are building your new seat backs as fast as we can.

Thank you for being a Tesla customer. If you have any questions, please contact us by phone at 844-248-3752 or by email at ServiceHelpNA@teslamotors.com. We apologize for this inconvenience.

MDarringer - 4/14/2016 8:42:52 AM

+1 Boost

To here people here tell, Tesla's quality is beyond reproach. We must hide the truth from them.

runninglogan1 - 4/15/2016 1:29:30 AM

+1 Boost

Yes, because Lexus, BMW and Mercedes never had a recall.

mre30 - 4/14/2016 6:29:32 PM

+1 Boost

Tesla is the 2000's version of British Leyland. I know there is a MASSIVE PR campaign to make it seem like "there is no problem at all" but talk to a sampling of Tesla owners and the amount of problems they have with their vehicles is shocking.

All the Wall St stock market fanboys who have been propelling Tesla's stock to higher, even more unsustainable heights, should conduct a focus group of randomly selected Tesla owners and find out the real issues with their cars. My friend has had two Model S. The Model S was his fourth car, so it was entirely a vanity/leisure purchase and he says he loves his car. He had an early one that was really cool but had so many problems that Tesla basically bought it back by giving him such a sweetheart deal on a Model S "D" AWD when it came out - that he basically got the vehicle by trading his 3 yr old one in with them.

He is on the wait list for a Model X and good thing, as his current, newer, Model S has an assortment of issues (though not as bad as the first one).

Oh the stories one could tell if a mole could be planted in the Tesla "customer service" department. I would be quite curious to have a few minutes alone with Tesla's VP of Warranty Claims.

runninglogan1 - 4/15/2016 1:28:32 AM

+1 Boost

You're full of sh*t. Tesla has the most satisfied owners in the industry. Period.