This Is What It's Like To Take Delivery Of YOUR First BMW M Car — Check Out The M-related SURPRISE!

Last Saturday wasn't an ordinary Saturday. Well, it actually was except I picked up an all-new car.

As noted in last week's early morning post, I picked up a 2017 BMW M2 in Alpine White. Although I was excited for my new set of wheels, I figured it would be a quick, 15-minute thing since I've worked with Manny Antunes before. I don't need to be walked through the car with a BMW Genius, just need to come in, hand over the check and sign some papers.

BMW M2

Then I received a text message from Manny saying, and I am paraphrasing, "I hope you like the presentation." Sh!t just got real.

Riding in with my buddy Kurt and his GMC Yukon XL, aptly plated "M3 BFF" as he and his wife own several BMW M cars, the excitement began to build. As did the nerves.

Full disclosure: While I've driven plenty of M cars and vehicles that cost more than a nice house, it's different when it's YOUR car.

After parking upstairs at BMW of Manhattan's super clean arrival/staging/service area, we walked down to the showroom floor. I wasn't sure what to expect so I informed the front desk I had arrived and we waited about a minute. My Genius, Amraz, showed up to take me to the car and walk me through it.

As we were moving into the M/lifestyle area of BMW of Manhattan's showroom, there she was. In all her Alpine White glory, my car was sitting on an M stand looking like it was at the New York Auto Show. It was definitely a special way to show it off. In addition, the AutoSpies/Agent 00R signage was a nice touch. According to the folks on the ground at BMW of Manhattan, it is the only dealer to have the M stand as of now. I have to admit, the team made me feel extra special by presenting me the car in this fashion.

Once Kurt and I looked the car over, top to bottom, I just needed to fire it up to hear the M Performance Exhaust. This was the result.



From there, we spent about 5-10 minutes taking care of the paperwork and blam-o I was on the road with my all-new M2. It was that easy.

Stay tuned for one more M2-related post. Next time I'll show you some minor work already done to the car.

**Read DealerRater's review of BMW of Manhattan HERE. In addition, learn more about Manny Antunes HERE.

BMW M2

Agent00R - 7/15/2017 10:59:21 AM

0 Boost

Yes, it has the M Performance Exhaust w/ titanium tips.

Yes, there is another steering wheel — these are pics from last Saturday's delivery. Wait for the next story. :)

Agent00R - 7/16/2017 8:00:38 AM

+1 Boost

That would be correct!

I am also waiting on a list of info from the vendor since I'd like to post the story with a bit of insight...

pepito66 - 7/15/2017 1:46:50 PM

+1 Boost

Congratulations you select a great machine , enjoy and sound great.

Agent00R - 7/16/2017 8:00:53 AM

+1 Boost

Thank you!

MDarringer - 7/15/2017 1:48:25 PM

+2 Boost

The customer's delivery "experience" is being taken as seriously as the buying experience is with near-premium and premium sales.

The trick begins with attempting to conclude a deal as quickly and effortlessly as possible. The last thing that is desired is having the customer sit through a protracted haggle.

Premium vehicles are priced higher than they need to be so that the number is inflated.

This puts cards in the dealer's hand. The customer gives a counter offer--usually but not always--and because the dealer's offer is inflated, they can quickly accept the customer's counter.

But with many buyers of premium vehicles there is no counter offer. I'd never pay full list, but a surprising number of people do.

Then comes the delivery experience.

The dealer wants the customer to leave singing their praises all hyped up on the new car so that should the customer be surveyed for an initial quality survey that their euphoria will skew the data positively.

I believe that customers should be treated with respect.

I believe that buying a car should be an enjoyable and exciting experience.

But I'd also remind customers that the effusiveness coming from the dealer is all about making money. And if giving a handy to a customer to make him feel the euphoria is needed then it's all a part of doing business and making a buck.

I am happy that 00R is happy.

But the dealer did a great job of creating the euphoria.

win/win

Agent00R - 7/16/2017 8:05:11 AM

+2 Boost

Hey there, Bob.

Boy are you SOUR! Not sure what's happened to you in your journey, but I hope that you find happiness soon. No one that's truly excited for life would be spending their time on the 'net being a troll.

PS. I don't believe I qualify for man-boob status. A good friend and I once joked that it's OK to get fat provided our wallets also get fatter.

Agent00R - 7/17/2017 9:47:07 AM

0 Boost

Hi there, Bob. Again.

I don't think you understand the purpose of this website. Agent 001 and others here are happy to share our experiences when we pick up new rides. If you don't want to see it or read about it, you don't have to click. That's the power of the free markets.

I would hope you would know this being a 60+ year old small business owner but, apparently, you do not. So very sad.

Note: Of all the folks who viewed this article, you're the only person who saw fit to leave, frankly, distasteful remarks. The problem isn't me. It's you.

I wish you the best of luck in your remaining years. You're going to need it.

carloslassiter - 7/15/2017 9:18:08 PM

+1 Boost

Wow, BobM is a dick. Fueled by jealousy, I guess.

Agent00R - 7/16/2017 8:06:33 AM

+2 Boost

You can't please everyone all the time. C'est la vie.

carloslassiter - 7/15/2017 9:21:39 PM

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"But the dealer did a great job of creating the euphoria."

How the heck do you know? Do you know the details of the transaction? Where you part of the negotiation? Just shut the F up and be happy for a guy who bought a cool car and shared some details with us. Honestly, you and BobM come off as unmitigated pr*cks online.

MDarringer - 7/15/2017 9:49:22 PM

+1 Boost

@Carlos Asshatter, it's "how in heck" not "how THE heck".

Actually it's "how in hell", but I digress.

That the dealer did a great job of creating the euphoria is blatantly apparent given how ecstatic 00R is.

If anything, YOU are the one being an unmitigated prick.

My post was 100% in the vein of echoing 00R's enthusiasm.

The dealer built the excitement given that 00R was involved with his new car from the minute it arrived on the transport truck.

The dealer created an event for the customer that began with arrival and ended with a "taa daa" delivery, and the customer is apparently very pleased.

My post was about the dealer being a prime example of how to make the buying experience pleasurable for the customer.

No, I wasn't there for the negotiation, but I'm assuming that because 00R had very pleasant things to say about his sales person that the negotiation was pleasant.

#dismissed

carloslassiter - 7/15/2017 9:55:13 PM

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Dude, save the English lessons, especially when you're wrong. Look it up if you need help.

As for the rest of the crap you wrote - you know damn well your whole purpose was to be the big man and make 00R feel like he overpaid. Don't hide behind it. Just own it. Otherwise you sound like an A-hole AND disingenuous.

I guess I should be thankful we didn't get another treatise from you on the Mustang.

MDarringer - 7/15/2017 10:04:04 PM

+1 Boost

I'm not wrong on the English lesson.

You're just an angry little man who is easily triggered probably due to lack of discernment and wit.

To quote myself: "...I believe that customers should be treated with respect. I believe that buying a car should be an enjoyable and exciting experience...I am happy that 00R is happy..."

You're right! That's obviously evil intent toward 00R.

carloslassiter - 7/15/2017 10:34:49 PM

0 Boost

I am right. And you now quoting yourself and attempting to spin your original comments differently only makes you look worse (if that's possible).

Congrats on the cool ride 00R and thanks for the posts.

MDarringer - 7/15/2017 11:20:18 PM

+1 Boost

It's "you're" not "you"...and yes the grammar lesson is correct.

pcar4evr - 7/16/2017 3:30:31 AM

+1 Boost

Amazing how this really nice event for a guy who obviously loves cars can bring out such dipshit comments.

The only comment we "car enthusiasts" should make:

Great car, great sound, great choice - have a ball with it!

Agent00R - 7/16/2017 8:09:50 AM

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Thank you!

In the "new normal" people can — and will — be vile. It's just the nature of hiding behind a screen. :)

carloslassiter - 7/16/2017 6:43:39 AM

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When you're losing an argument, be sure to change the topic to grammar, and then be wrong about that too. That always makes you look even smarter.

mre30 - 7/16/2017 4:02:24 PM

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For anyone who loves cars and who loves cars enough to not want to buy 'off the lot' and spec their car for order, the pickup day is a great day. To this day, I LOVE the process of picking up my new car after waiting a few months after ordering it.

In fact, my first delivery was in 1974 (I was six) when I accompanied my uncle to Lexington Chevrolet in Clifton NJ to pick up his new, orange and tan (yes it was the 1970's) Corvette Stingray (which he ordered) he just finished law school and got his first job.

He still has the car at his home in Park City, UT after moves from NJ to Houston to PC and when I visit him, the euphoria of 'pick-up' day comes rushing back. I still remember sitting in the chair at the dealer listing to the salesman explain the car to him.

Needless to say, enjoy you new M2!

Agent00R - 7/16/2017 5:29:13 PM

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I have to say I always dig your comments. Always a get story or perspective.

Thank you, @mre30!