Infiniti Topples Lexus In Dealer Service Rankings - Buick Tops Mass Market Brands

Infiniti unseated Lexus as the top luxury brand, and Buick repeated as the top mass-market make in J.D. Power's annual scorecard of satisfaction with dealership service departments. Overall, the industry posted its biggest one-year gain on the study since 2012.

Infiniti raised its score 15 points to 876 out of 1,000 in the 2018 U.S. Customer Service Index Study released Thursday. (See tables below.) It had done no better than sixth place in each of the past three years, including a below-average score in 2016.

cidflekken - 3/16/2018 11:58:16 PM

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Ah, good. Another essentially meaningful measurement of achievement. Congrats, Infiniti, on delivering overwhelmingly good service for your underwhelming products.

cidflekken - 3/17/2018 7:10:06 PM

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yes, that was sarcasm, btw.

MDarringer - 3/17/2018 8:29:25 PM

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Taking care of customers NOT cutting edge engineering does more to sustain a brand. Engineering is important, but happy customers will buy a car that is less cutting edge and stay with the brand.

cidflekken - 3/18/2018 1:02:39 AM

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Sorry, but I don't see any direct correlation between these service dept survey results and the sales results of any brand.

MDarringer - 3/18/2018 10:03:53 AM

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@cidflekken Are you talking out of your ass again or do have the market research of every brand in front of you? Market research will most decidedly show that customers return to a dealer to buy again based on how they were treated. And, regardless of reliability, it is the service department that has the most contact with the customer over the life of the vehicle.

cidflekken - 3/18/2018 4:43:50 PM

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LOL. Yes. I trust my ass more than you brain, Darringer.