Porsche And Mini Come Out On Top Of 2018 Dealer Satisfaction Index

Volkswagen Group's Porsche brand ranked highest for the luxury segment, while BMW's Mini brand ranked highest for the mass-market segment in J.D. Power's latest sales satisfaction study.

Porsche, with a score of 828 on a 1,000-point scale, scored 10 points higher than it did last year (818), moving the brand from fourth to first place in the luxury market. In addition, Infiniti went from 821 to 824, ranking second in the luxury market. However, Lincoln's customer satisfaction score dropped 16 points to 814, taking the brand from first to sixth place -- and 10 points short of meeting the luxury brand average of 804.

Hauerg - 11/15/2018 2:02:26 PM

+1 Boost

Yes, sure.
All the Tesla dealers were unhappy with Tesla for not dletting there be Tesla dealers.
You should switch on your brain if you find the I/0 thing.

MBguy - 11/15/2018 8:18:39 PM

+2 Boost

NEWS FLASH - Tesla doesn't have any dealers! (This is a dealer satisfaction survey). Tesla only sells factory direct. So they wouldn't be on this list anyway.

ilovecar2015 - 11/15/2018 11:16:58 AM

+5 Boost

I begin to question the study methodology. Mini on top?

Agent009 - 11/15/2018 11:35:51 AM

+3 Boost

This is the Dealer Experience.. Did you get a good deal, was financing good, was the overall experience good?...

My Mini dealership is exceptional in all categories. The experience was excellent

scenicbyway12 - 11/15/2018 11:44:53 AM

+6 Boost

The less customers you have the more attention you can pay to them.

CarCrazedinCali - 11/15/2018 1:14:16 PM

+5 Boost

It's MINI not Mini... The customers have consistently raved about the sales/service experience plus the driving dynamics if you like small cars. Most Americans balk at MINI but they haven't even driven one.

TomM - 11/15/2018 1:56:15 PM

+1 Boost

The MINI is simply a european product - it has no Cache' here - from remembrance from the past - so its premium prices have no nostalgia to build on. It really is like FIAT - the 500 is another nostalgia car for europeans - and it even breaks down just like the original did too!

AS far as calling MINI - part of the mass market - they do not sell enough cars here to actually qualify for that. It is interesting to note that FOrd and Chevy rank above all the Japanese and German brands too - something I have been saying all along - when you have still many local dealers - you get better service from them.

MrEE - 11/15/2018 11:38:51 PM

+2 Boost

Sure dealerships have substantially improved there facilities over time, yet I find the car sales experience as just a necessary evil. I know more about the vehicles I buy than probably anyone at the dealership.