Customers Face More E-Tron SUV Delays and Fines For Order Cancellations

As Audi starts delivering the e-tron all-electric SUV to customers, some reservation holders in Norway are complaining over extra delays in vehicle deliveries. One e-tron reservation holder even reported to Norwegian media that he was faced with a fine when he attempted to cancel his order for the vehicle.

Around 7,000 Norwegians placed reservations for the Audi e-tron since it was unveiled last year, but the deliveries of the all-electric SUV have been slower than expected. Amidst large orders for the vehicle and limited supplies of components such as batteries, Audi has faced challenges in the SUV’s rollout. Roar Lauvstad, a reservation holder for the e-tron, noted in a statement to news publication Tek.no that he had been informed of a possible six-month extra wait time for his order, despite deliveries of the SUV already beginning in the country.

scenicbyway12 - 5/9/2019 2:37:45 PM

+1 Boost

Audi's old slogan "Truth in engineering."

Audi's new slogan "Over promise under deliver."

At least this one should be true.

PUGPROUD - 5/9/2019 2:48:42 PM

+1 Boost

Extend deliveries and fine customers 8% of the purchase price if they drop out of queue...a winning strategy to build brand loyalty, not!

MDarringer - 5/10/2019 8:21:56 AM

0 Boost

This is the kind of anti-consumer bullshit that annoyed me when we had a VW/Audi/Porsche dealer in the group. VWAG is hateful to its customers. They will kiss the asses of Porsche owners here and there for greed, but if someone wants their deposit back, give it. The only time we keep a part of the deposit is when a customer has ordered a specifically optioned car that arrives and then they back out.

Car4life1 - 5/9/2019 4:42:23 PM

+1 Boost

Lol Mercedes Probably opened a call line to disgruntled E Tron customers and is happily transferring their deposits to the EQC, which happens to be another EV vehicle that bores me, but business is business

MDarringer - 5/9/2019 6:17:35 PM

0 Boost

Audi is punishing the customer by doing a bait and switch. The customers expected an excellent EV and when it became evident that Audi was defaulting on that promise and people wanted to leave, Audi won't give all the money back.

TomM - 5/10/2019 8:20:45 AM

+3 Boost

For an Old Used Car Salesman - YOu miss the Obvious Matt -

That stipulation HAD TO BE part of the contract the people signed when they made their deposits - it cannot have been added later.

ANd as the salesman points to the CONTRACT the people signed - it is really really hard to feel bad for the people who should have seen this coming by all of the delays of the other big EV producer. For Those who say they did not - after putting down a deposit on a vehicle that starts at $75,000 or so, You probably have a bridge kit in Brooklyn/Queens you can sell them - one that comes in pieces apart for easy delivery.

rockreid - 5/10/2019 9:33:03 AM

-1 Boost

Well this is turning out exactly like I stated earlier this year.

The Germans are not building their own batteries to the degree Tesla is and instead have to rely on 3rd parties and the problems and delays associated with that. Audi and Benz and BMW have all delivered disappointing Range and Efficiency products that cannot compare to what Tesla is doing. They are late to the game and have no clue. And now they don’t even honor the same 100% deposit money back Tesla has been doing for years now. The Germans are relying on EU loyalty for their customer base. The Chinese and Tesla are going to eat their lunch.

SanJoseDriver - 5/12/2019 2:33:36 AM

+1 Boost

Long-range electric cars, yup they did.

vdiv - 5/10/2019 11:44:10 AM

+2 Boost

Yeah, this is not good. Norway has strong consumer protections, Audi may regret the fines in more ways than one.