Despite massive recalls in 2009, Toyota emerged the big winner of the annual R.L. Polk loyalty awards at the Automotive News World Congress Tuesday night.
Toyota took home four awards for customer loyalty. But during his speech to the Congress, Yoshimi Inaba, president of Toyota Motor North America Inc., said the company had no intention of resting on its laurels.
“Our quality and safety were severely questioned,” he said. “We learned lessons the hard way, but with the support of our dealers we will do everything to let our customers know how much we care for them and how committed we are that they drive the safest cars on the road.
“Our New Year's resolution is to redouble our efforts to provide the best engineering, manufacturing and after-sales support in the industry."
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