Volkswagen CEO Thomas Schäfer says the introduction of widely criticised touch-sensitive controls in his brand's cars "definitely did a lot of damage" and he has pledged to usher in simpler, more functional interiors in all future cars.
Speaking to Autocar at the recent pre-production launch for the next-generation Volkswagen Tiguan, Schäfer pointed to the revamped crossover's cabin – a near-total departure from that of the Volkswagen ID 3 and Volkswagen Golf – as a statement of intent for future Volkswagens.
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