The owner of a Range Rover Evoque has accused JLR of repairing her vehicle using second-hand parts, as the company struggles to source new, replacement components for thousands of its customers' cars.
As first reported by Car Dealer, a trade publication, around 10,000 customer cars across the UK are awaiting replacement parts, with around 5000 of them off the road at JLR dealerships. The crisis, which originated at the firm's newest parts facility, Mercia Park (below), was revealed by Andrew Woolliscroft, UK client director at JLR, during a dealer summit in October.
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