It’s not a great time to be an EV consumer, as the retail experience leaves a lot to be desired. According to a new study, buyers in the market for an EV are leaving a lot of one-star reviews at dealerships. However, removing them from the equation only increases the ratio of negative reviews.
Widewail, which makes customer review and reputation management products, looked at more than 800,000 Google reviews of both dealerships and retail locations, and found that EV buyers have a lot more to complain about than their internal combustion counterparts.
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