Highlights from the CNN article:
We got a lot of e-mails in response to a September story that focused on the hazards that await new-car buyers in a dealership's "business office."
That's where you go to sign all the final paperwork -- and where products like extended warranties and paint protectants are sold.
Most of the e-mails were from auto dealership finance and insurance (so-called 'F and I') managers who thought the story unfairly suggested the business was uniformly crooked (the title of the story was, after all, 'The rip-off room').
Read the full article here