AI is being integrated into the automotive industry in many ways. Brands like Audi are using AI to improve production processes, while General Motors wants the technology to help shorten vehicle development from the usual four to six years to just two.
In showrooms, AI is also being used for customer service, including chatbots. For one BMW dealership in Toronto, however, that backfired after its AI agent offered to buy back what appears to be a 2021 X3 for far more than the dealer reportedly intended to pay. According to CBC News, the dealership later agreed to honor the AI-generated offer after media scrutiny.
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