One problem for drivers brought to light by the Toyota crisis is the difficulty consumers may have accessing Technical Service Bulletins (TSBs) for their own cars.
TSBs are technical instructions that automakers provide to dealerships to fix certain problems in cars already sold. They represent a first stop on the road to what may become a more general service campaign or a safety recall.
To understand the difference between a recall, TSB, and Customer Service Campaign, here is a quick overview:
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