So, yesterday I found myself at one of my doctors. No, it's not the same doctor who turned out to be a huge enthusiast and AutoSpies fan. This is another one. And like most folks I build a relationship with, it doesn't take too long for me to talk about my love for automobiles and what I do in my spare time.
That means car talk happens pretty often with those who know a bit about me.
Funny enough this doctor started talking to me about her latest automotive-related frustration. The owner of a Lexus GS350 "from last year," she noted that she's already looking to get rid of it. Being curious, I had to ask why.
You wouldn't believe the factor leading to her decision.
It turns out that the infotainment systems user experience is so annoying that she has difficulty accessing the preset radio stations. And, she cannot program the presets. She finds this deeply annoying as did I when I've had Lexus press vehicles. It took me about 10 minutes to figure it out when I last had a GS F and by that point I was a bit flush.
While I am sure that a Lexus dealership employee gave her a full briefing on the vehicle and its various details — as this is standard procedure on any luxury vehicle purchase — the reality is that this information sometimes goes in one ear and out the other. Clearly, it didn't stick and she's trading up.
That said, I just have to ask: Have YOU ever sold a car due to a NAGGING issue like this? Let us know your experiences, Spies!